Kategorie: ‘Insight IT Center’
Onboarding – digital and with heart
Arlinda Ujkani in interview
Source: Own illustration
On board in the Marie Group
Arlinda Ujkani has been working at the IT Center in the Service and Communication department since April 1. She supports the Marketing and Event Management group there with her knowledge of the field and is responsible in particular for the marketing of research data management. Her job interview was already conducted digitally and she was aware from the beginning that she would be trained digitally. In the interview Arlinda tells us in the interview what she experienced during her induction and how she got to know colleagues digitally.
Onboarding – digital and with heart
Tanja Wittpoth-Richter interview on digital job interviews
Source: Own illustration
Digital job interview – convince from home
Since last March, job interviews at the IT Center have been conducted digitally. Tanja Wittpoth-Richter has been group leader of the Marketing and Event Management group at the IT Center since August 2018. As an experienced manager, digital job interviews also mean a change for her, This is not always easy. Tanja tells us in this interview how she reacts to the new situation and is still able to judge whether the applicants fit into the team. Read the rest of this entry »
Onboarding – Digital and with heart
Michelle Kadansky during an Interview
Source: Own illustration
The digital job interview at the IT Center
Digital as the new normal: The current situation also poses new challenges for application processes. Job interviews at the IT Center have been taking place online since last year. Michelle Kadansky, HR Manager at the IT Center, told us in an interview the process of digital job interviews and how they differ from face-to-face interviews.
More transparency for you –
the support level is now viewable in the ticket portal
Source: Pixabay
The IT-ServiceDesk is the central point of contact for all questions relating to the IT Center’s IT services. The support requests we receive every day are very diverse. To avoid losing track of them, all requests are recorded as “tickets”, assigned a unique ticket number/reference number for further tracking, and stored in an IT service management tool for further processing. To increase the transparency of ticket processing for our users, the IT Center offers a web interface to the Ticket-Portal.
Read the rest of this entry »
NFDI Consortia Funding – Who is actually NFDI-MatWerk?
Source: NFDI-MatWerk
In our last article Eight NFDI consortia with RWTH participation are funded by the DFG! we reported on the funding decision of the Joint Science Conference (GWK) within the framework of the National Research Data Infrastructure (NFDI). As one of ten consortia – eight of them with RWTH participation – NFDI-MatWerk now receives a five-year grant for the infrastructure development of a common materials research data space. In our new blog post, we introduce you to the initiative. Read the rest of this entry »
Our “About IT” module 2021
Source: Pixabay
At the IT Center, everything is about technology – but what is behind it in detail?
This and much more was exactly what the new office management trainees of the RWTH Aachen University learned at the About IT module on 11 January 2021. Whether RWTHmoodle or IdentityManagement – employees and trainees very often have to deal with various IT services at RWTH Aachen University and the IT Center is the central point of contact for this. Read the rest of this entry »
The IT-ServiceDesk is reopening for personal support!
Source: Pixabay
We can finally welcome you in person again! Our IT ServiceDesk is reopening and you can get our assistance directly on site. Read the rest of this entry »
Onboarding – digitally and with heart
New employees in home office
Digital onboarding together and with heart.
The IT Center is a central IT facility of RWTH Aachen University that supports the university’s core processes and provides IT services. Regardless of whether a service is provided specifically for a single customer or in the same way for many customers, corresponding processes must be developed or analysed and optimised. The customers and users of the (IT-)services provided by the IT Center include not only students, employees and institutions of RWTH Aachen University, but also other universities and external research institutions and companies. Digitization, cloud, high-performance computing, 5G and the associated IT infrastructure – the developments in the IT industry are unstoppable. In order to drive these developments forward in the long term, the IT Centre is constantly on the lookout for new employees. Read the rest of this entry »
Digital Summer Party 2021
Source: Pixabay
The IT Center did not let itself be deprived of the annual and popular summer party, even in spite of the home office! So, on June 25, in a relaxed atmosphere, a social gathering was also made possible digitally.
The party team of the IT Center opened the summer party with a few words about the schedule. Professor Müller also took the opportunity to welcome all employees and to thank the party team.
Restricted opening hours of IT-ServiceDesk on 25.06.2021
Source: Pixabay
Due to an internal event, the opening hours of the IT-ServiceDesk will be restricted on Friday, June 25th 2021.
How you can reach us on this day
By phone from 7:30 am to 4:00 pm:
You can reach us easily and reliably by phone via the number +49 241/80-24680.
By chat from 7:30 am to 4:00 pm:
The “Chat Support” button can be found at the bottom left of our website and leads you directly to us. You can also find this feature in IT-Center Help, on RWTHmoodle and in the RWTHApp (Facilities -> IT-ServiceDesk).
By e-mail:
You can also contact us by e-mail at servicedesk@itc.rwth-aachen.de.
The appointments for the submission of DFN certificate applications remain unaffected by the changes.
Thank you for your understanding. From Monday, June 28th 2021, we will be available again at our usual opening hours.
Responsible for the content of this article is Stéphanie Bauens.
