IT Center Blog

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As another year draws to a close, the IT Center wishes all students, staff and partners a relaxing festive season and a successful start to the new year.

We are adjusting our opening hours slightly between Christmas and the beginning of the new year and have listed the changes for you in this article.

The IT-ServiceDesk

From December 27, 2024, up to and including January 3, 2025, the IT-ServiceDesk will be available at the following times

• By phone: From 8am to 4pm via the number +49 241 80-24680
• By chat: From 8am to 4pm via the “Chat Support” button on the IT Center website, in the IT Center Help documentation portal, in RWTHmoodle
• By e-mail: At any time to servicedesk@itc.rwth-aachen.de

Please note that the IT-ServiceDesk at the SuperC and Seffenter Weg 23 locations will be closed to the public during this period.

In the meantime, our documentation portal IT Center Help will be available around the clock. Here you will find numerous instructions on how to use and install our IT services.

Further Availability and Information

• The InfoPoint at Seffenter Weg 23: Completely closed from December 23 to December 27, 2024. Open again as usual from December 30, 2024, from 8am to 4pm.
• MATSE Administration:
  • Unreachable from December 27 to December 30, 2024. From January 2, 2025, the MATSE administration can be reached again during normal office hours.
• VR Lab: The VR laboratory will close on December 20, 2024, up to and including January 3, 2025.
• Printing service: Remains closed starting December 23, 2024, throughout the entire period.

From Monday, January 6, 2025, the IT Center will be available again at the usual opening hours.

Responsible for the content of this article is Malak Mostafa.

Kategorie: Announcements
Schlagworte: Christmas, Neujahr, New Year, Öffnungszeiten, Opening Hours, Weihnachten
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