We Are There for You During Our Company Excursion!
Source: Freepik
On Friday, April 21, 2023, our annual company excursion will take place. As a result some employees of the IT Center, including the IT-ServiceDesk, won’t be available on this day. Therefore, there may be occasional delays in ticket processing or availability by phone.
However, the opening hours of the IT-ServiceDesk will not be affected: Read the rest of this entry »
Coscine Passes into Regular Operation!
Source: Own illustration
The time has come! Coscine – the platform for research data management (RDM) is moving into regular operation as of April 2023 and we are popping the corks!
Find out more about how Coscine came to be and what it means for you in this blog post.
Training Finished – What Now? Part 2
Source: Freepik
Over the past few weeks, we’ve been providing you with information about the training program for management assistants in dialogue marketing. With this article, we have now reached the end of the blog series on the DiMa training program. We have presented the profession in the form of a profile, explained the application process, and one of our current trainees has described the training and the path to it from his perspective. In the previous article, you could read reports on the experiences of internal former trainees.
In order to provide you with the final exciting perspectives, Katharina and Nina will now report on their experiences. Both have successfully completed their training in contact centers and are now working at the IT center. Read the rest of this entry »
HPC Events – This was PPCES 2023
PPCES2023 (
Source: Own illustration
2023 – the year that promises a turnaround to normality again after Corona pandemic.
At least for us at the IT Center!
Indeed, the first events are already taking place again on site.
Selfservice Tutorials to Start off the Semester
Source: Freepik
The new semester has started and as students you have a big to-do list to work through.
As a little support, we have gathered a few Selfservice videos for you in this post today.
Welcome to the Summer Semester 2023!
Source: Unsplash.com
It’s that time again: A new semester begins.
We welcome you and wish you a successful summer semester 2023!
Studying has become much more digital in recent years. This means that you don’t just learn from books, but also a lot on your laptop, tablet, and smartphone. Are you already connected? Read the rest of this entry »
World Backup Day – Back Up Your Data Today!
Source: Own illustration
In an increasingly digitalized world where we create, exchange and store countless pieces of information every day, the topic of data backup is becoming more and more important. We all depend on our data, whether at work, in education or in our private lives. But this valuable information can be lost quickly, for example, due to technical failures, cyberattacks or even human error. The number of incidents in which companies and private individuals suffer data loss is increasing every year. An effective data protection strategy is therefore more important than ever before. Read the rest of this entry »
New software environment and operating system
for CLAIX
Source: Freepik
Maybe you have already noticed – the changeover to a new Linux distribution on the CLAIX has been going on for some time. Now it goes into the final phase, so that the old operating system CentOS 7 will be replaced by Rocky Linux 8.7. It is compatible with Red Hat Enterprise and brings a few changes.
Read the rest of this entry »
Increase Safety on Social Media
Source: Freepik
Social media has influenced and simplified our everyday lives in many ways. It allows us to quickly and easily stay in touch with friends and family, keep up with news and trends, and share our lives online. But using social media also comes with certain risks, especially when it comes to privacy and IT security.
In this blog post, we will explain how you can keep yourself safe and what you should pay special attention to when using social media. Read the rest of this entry »
Call Center World in Berlin
Quelle: Own Illustration
For More Performance in Customer Dialogue
This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.
