Kategorie: ‘Support, Services & Updates’
Always on our radar: Quality assurance and customer satisfaction
Satisfied customers and those who want to become satisfied customers are our top priority at the IT Center. For support, this means not only a high level of availability and a quick response time to requests, but also providing comprehensive instructions. We always aim to fulfill your expectations and wishes in the best possible way – even if this may not always be obvious at first glance.
Source: Pixabay
(Deutsch) DFN-AAI sichert den kontrollierten Zugriff auf geschützte Ressourcen
Submission of DFN certificate requests possible again
As of today, January 11, 2021, it will once again be possible to submit DFN user and server certificate applications in person at the IT Center. Applications will be accepted as usual at Seffenter Weg 23 at the upper entrance. In order to drop off your user and server certificate applications in person, you need to book an appointment via our appointment scheduler.
Do not forget: Certificate applications only upon presentation of an official, valid photo ID!
Source: Eigene Darstellung
The CLAIX Projects 2019 report is online
The year is drawing to a close. Traditionally, we now look back on the past months and review the events. Apart from the global pandemic, everyone is sure to find at least one good memory of 2020.
The HPC office of the IT Center invites you to study their own review of the year: 2019 – you know: back before the world was drowning in toilet paper and disinfectant and surgical masks were actually only worn in operating rooms – many exciting projects were calculated at the CLAIX-2018.
CLAIX (Cluster Aix-la-Chapelle)
Source: Alexander Müller
#moodletrouble – Emergency Management at the IT Center
Probably no one who was involved in teaching missed it: At the beginning of the semester, there was something fishy about RWTHmoodle. The RWTH‘s teaching and learning platform had to deal with disruptions, overloads, and downtimes. Especially in a predominantly digital semester, it was of course crucial to stabilize the system and ensure trouble-free teaching again. Such significant disruptions naturally require special measures, so for the first time the “emergency situation” was declared in the IT Center.
This is what it looks like: The information page about current events in the RWTHmoodle area.
Source: Own illustration
RWTHonline Survey 2020 for Students
This summer, the IT Center of RWTH Aachen University surveyed students for the first time on a larger scale about their opinion of RWTHonline. Students were asked about user satisfaction and concrete usability of RWTHonline, the technical support provided by the IT Center and the new RWTHonline support form. The current overall rating of RWTHonline was also evaluated.
The results are in! Many thanks to all students who participated in the RWTHonline Survey 2020!
Source: Pixabay
RWTHmoodle and alot of questions???
You may know it. You are new as a freshman at RWTH Aachen University or you come from another university and you are flooded with a huge amount of information and impressions, so that you quickly lose track. And then you also have to deal with the organization of your studies and the teaching and learning platform RWTHmoodle. Today we will try to solve some of the questions that might be hidden behind RWTHmoodle to make the start of your studies at RWTH Aachen University a little easier.
Source: Pixabay
H5P becomes part of the Moodle core
H5P is a plugin for existing learning platforms, such as RWTHmoodle, that allows users to create interactive content for their learning spaces, including interactive videos, presentations, games, quizzes and more. Since Moodle version 3.9 H5P is now part of the Moodle core and also part of RWTHmoodle.
Welcome to RWTHmoodle!
Source: Own illustration
