The Tickettool – a tool that connects
The IT-ServiceDesk is in charge of all questions concerning the IT services of the IT Center. As the central contact point for students, employees, institutes and cooperation partners of RWTH Aachen University, the IT support requests at our IT-ServiceDesk are particularly diverse. Good organisation is essential – and that’ where our Tickettool plays an important role.
The IT Center Tickettool: How to keep overview of your requests.
Source: Own illustration
Tips and Tricks: The Selfservice (part 2)
Did you know that you can also manage your eduroam connected devices from the Selfservice? Here you can manage much more!
Source: Own illustration
In the first part of the blog series “Tips and Tricks: The Selfservice” we already reported how to get into the Selfservice and how to use and manage the functions “User Data” and “Accounts and Passwords”.
In this article you will find out what is hidden behind the other menu items “Devices”, “Roles”, “Redeem coupon”, “BlueCard” and “My IT Center” in the Selfservice. As soon as you are logged in via https://www.rwth-aachen.de/selfservice you will see the mentioned menu items on the left side of your screen.
(Deutsch) Freie Software für freie Lehre! – Gemeinsame Erklärung der deutschen, communitygestützten Open-Source-Bildungsplattformen
Tips and Tricks: The Selfservice (part 1)
The IdM Selfservice – here you can administrate accounts and passwords and many more!
Source: Own illustration
The Selfservice is one of the first applications used by newcomers to the RWTH – whether students or employees. Since you will encounter and use the Selfservice again and again, we explain in two articles how and for what you can use it.
First of all, it is important to know how you can access the Selfservice and where you can find it.
Via the link https://www.rwth-aachen.de/selfservice you can access the Selfservice using the RWTH Single Sign-On. Here you need the user name (in the form ab123456) and the corresponding password to log in. If you are using the Selfservice for the first time, you have received the password in the ConnectMe link procedure.
(Deutsch) Gute Nachrichten für den SFB985 Funktionelle Mikrogele und Mikrogelsysteme
Acceptance point for DFN certificate applications is still open!
Since May 14th, 2020, the personal acceptance point for DFN certificate applications is open. Here you can come by personally and submit your certificate applications quickly and easily – no matter whether you have an application fo a user, group or server certificate. You will find the personal acceptance point at the IT Center Seffenter Weg 23, at the upper entrance.
Application printed out, appointment booked, hygiene rules observed? Then you can start!
Source: Own illustration
(Deutsch) RWTH Aachen schließt Rahmenvertrag zur Ermöglichung von Microsoft Azure Services ab
Test IT Center Help! –What Do You Think of the New Documentation Platform?
Source: Pixabay
Now it’s up to you! What do you think?
Instructions, information and FAQs – you already know our documentation portal doc.itc. Now, we want to know what you think of IT Center Help! Our documentation portal “doc.itc” will soon be replaced by the new documentation platform IT Center Help. You can be one of the first to test IT Center Help, the completely revised successor of doc.itc.
The prototype is ready for testing and you can participate!
