Schlagwort: ‘ISO’
Ten Years of ISO Certification for the IT-ServiceDesk
Source: Own illustration
Ten years ago, the Service & Communication department of the IT Center reached an important milestone: On May 23, 2016, the then IT-ServiceDesk received its initial certification under DIN EN ISO 9001:2015—and has been certified without interruption ever since. The department can thus look back on a decade of continuous quality management and successful development.
Re-Certified: Reliable IT Support
Source: Freepik
Whether you have questions, problems or concerns about the IT services of the IT Center – the IT-ServiceDesk of the Service & Communication department is always there to help and advise you. For us, quality means that you can rely on us at all times – for fast, friendly and reliable help. That’s why we have our work regularly reviewed by independent bodies as part of audits and are certified in accordance with the international standard DIN EN ISO 9001:2015. This ensures that our processes meet the highest standards – now and in the future.
Before the Audit is After the Audit
Source: Pixabay
In many fields, audits are part of everyday work. As soon as management systems are to be implemented, further developed or certified, one is inevitably confronted with this term. We previously reported on our last audit and our associated (re-)certification here at the blog as well. But what are audits exactly, why do they exist and how are they carried out? In our article, we will explain in detail what they are all about. Read the rest of this entry »
