IT Center

IT Center Help – Your Lifesaver in IT Matters

September 13th, 2021 | by
A life ring hanging on a stone wall.


Have you forgotten the password to your RWTH e-mail account? Or are you new at the IT Center and need to insert a coupon for your employee email? Maybe you want to register the campus WLAN eduroam on a new device.

Many questions you can get answers to. Moreover, you don’t even have to pick up the phone or start a chat to get them. Because the solution to all of them is called IT Center Help. Never heard of it? Then we need to change that very quickly!

What emerged more than a year ago from the IT Center’s documentation portal is your portal for help and support on all IT matters and services. Based on your most frequent requests, we have created this platform for you, which is all about usability and user-friendliness.

Because it’s super easy – Using the search bar, you can easily search for anything that leaves you with a big question mark when it comes to IT. Thanks to the helpful search suggestions, you will quickly and easily find the answers to your questions.

Thanks to the clear layout and color scheme of the website, you won’t get lost in the chaos of information. You will find everything understandable and explained step by step with suitable illustrations. With these instructions, nothing can go wrong. You’ll also find useful quick links to applications for studying, teaching and research, so that you can quickly put what you’ve read and learned into practice without a lot of back and forth.

Of course, all content at IT Center Help is also available in English. All you have to do is quickly switch from German to English in the right corner.

So don’t be shy the next time you’re in over your head – simply visit IT Center Help and you’ll be amazed at how quickly your IT worries vanish into thin air.


Responsible for the content of this article is Liza Schwarz.

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