Kategorie: ‘Projects & Cooperations’
Ritchy Explained – How the Chatbot Works & How to Get the Most Out of It
Source: Own Illustration
In our last post, we introduced you to Ritchy, the IT-ServiceDesk’s AI-powered support chatbot. If you’re not yet familiar with Ritchy, we recommend reading the first post first. There you can learn more about the background and development of the chatbot.
When you select the support chat function on our IT Center website, in IT Center Help, or directly in RWTHmoodle, you can now choose whether you want to chat with Ritchy or with the IT-ServiceDesk staff. But if you’ve been wondering how Ritchy works in detail, we have the answer for you in this post.
fIT Courses: IT Knowledge Made Easy
Source: Own illustration
Whether you’ve just started your first semester or are already in the middle of your studies, IT skills are a real advantage in any subject area. This is exactly where the fIT courses at RWTH come in: they offer you the opportunity to learn how to use important programs or refresh your existing knowledge. Whether Excel, MATLAB, or Python – the free training courses will get you ready for your studies, research, and beyond.
RWTH Adminrunde: Secure exchange – Mailing list
Source: Own Illustration
Central IT provision only works with good communication and by exchanging information with local IT managers at the institutions – and this is exactly what the RWTH Admin Round Table is for. For over 14 years, it has provided a platform for administrators and IT enthusiasts to exchange information on current university-related IT topics throughout RWTH. The round table is organised by a dedicated team of five from various institutions and the IT Center.
KI:connect.nrw – Generative AI for All Universities in North Rhine-Westphalia
Source: Own Illustration
We have already told you about RWTHgpt in our previous posts. Due to the success of RWTHgpt, RWTH Aachen University decided in the summer of 2024 to make the infrastructure used at RWTHgpt available to other universities throughout the state in the future. This led to the creation of the KI:connect.nrw project, funded by the Ministry of Culture and Science.
Datastorage.nrw: How to Submit Storage Space Requests Using Coscine-JARDS
Source: Own Illustration
DataStorage.nrw offers you secure storage space for your research data – for all DH.NRW universities. Access is via the FDM platform Coscine, which provides different types of resources. You can use these either with or without deposited storage space. In this blog post, we explain how you can easily apply for storage space via Coscine-JARDS.
Sciebo Successfully Migrated to Nextcloud
Source: sciebo
The migration of RWTH Aachen University’s sciebo instance from ownCloud to Nextcloud has been successfully completed. We are pleased to announce how the Nextcloud client can be used and what new features are associated with this migration.
AI Explained Simply: Overview of the Most Important Terms
Source: Own illustration
Artificial intelligence (AI) has long been part of our everyday lives. It assists with translating, helps with online searches or answers questions in the form of chatbots.
You can find more information about AI in this blog under the tag KI.
But what exactly is AI and how does it work? To better understand this, we asked RWTHgpt, our AI-supported chatbot. Who, if not him, could better explain how AI works? In the following graphic, RWTHgpt describes itself:
Change Management in IT: Planning and Implementation Using the Example of the X-WiN Routing Switch
Source: Own Illustration
IT systems are never really “finished”: no sooner has a change been successfully implemented than the software has to be updated or hardware replaced elsewhere. These changes keep us on our toes in the IT Center, but they also pose a challenge in terms of organisation. In this blog post, we take you behind the scenes of change management and use the example of the X-WiN routing switch to show you how we plan such a change in advance.
The New RWTH Software Shop
Source: Own Illustration
To make the provision of software to RWTH members even more efficient, transparent, and user-friendly, the IT Center is providing a new central solution: the RWTH Software Shop. This is aimed at both institutions and employees as well as students at RWTH Aachen University and combines a wide range of software offerings on a single platform. The new shop will be available to all target groups from July 29, 2025. Centralized access not only simplifies the ordering process, but also improves product support and usage.
DataStorage.nrw: Ready and Available!
Source: Own illustration
We recently informed you about the upcoming migration from Research Data Storage (RDS) to DataStorage.nrw. Now the long wait is over: DataStorage.nrw is now fully operational at all four locations. In this blog post, you can find out exactly what this means and what you as a Coscine user need to bear in mind.
