Kategorie: ‘Support, Services & Updates’
New Hardware Shop of the NRW Universities
Source: Own Illustration
Recently, the hardware shop of the NRW universities (alsterarbeit gGmbH) has been available in a new design under a new web address.
Via the shop, institutions can purchase desktop and micro PCs as well as mobile workstations and laptops from Dell at the currently applicable terms and conditions of the framework agreement.
RWTHapp 2.0 – Test the Beta Version now!
A little sneak peak for you
Source: Own illustration
The relaunch of the RWTHapp is getting closer and closer! In November and December 2021, you already had the opportunity to put the alpha version of the RWTHapp 2.0 through its paces and give us your feedback.
We would like to take this opportunity to thank you again for your active participation – your feedback was and is enormously important for the further development of the app and has shown us in one or two places where exactly there is still a need for optimization.
Based on your feedback, we have turned the RWTHapp upside down again and made further adjustments. Now we would like to give you the chance to test the beta version of the new RWTHapp. Read the rest of this entry »
Making Video Conferences more efficient – Tools for Online Meetings
Source: Pixabay
For more than two years now, our (working) lives have been turned upside down and we have to face special challenges. Due to the pandemic, we are required to comply with distance rules, in addition to many other regulations. For many, this means switching to situational mobile home work or home offices. To still stay in touch with colleagues and keep meetings going, video conferencing tools are worth their weight in gold. Find out which tools for online meetings we use at the IT Center in this article.
New Design and new Features – the new Chat
Source: Own illustration
Since 2015, in addition to phone and personal support, the IT Center’s Service & Communication department has also been providing chat support. By using this service, you can get in touch with the IT Center’s support team quickly and easily.
By now, our chat support has become indispensable. No matter whether you have questions about RWTHonline and RWTHmoodle, are surfing the IT Center website or visiting our IT Center Help documentation portal, you can send us your questions with just one click on the Chat Support button at the bottom of the screen. Many of your concerns can already be solved quickly and conveniently via this channel. Due to the increased number of enquiries, our availability via Chat Support was extended in March 2020. As of this date, you can reach us via chat from 7:30 a.m. to 6:00 p.m.. In addition, the chat support has now also been connected to our omnichannel system.
Kick-Off: Federated Identity Management.nrw
Source: Own illustration
On February 17, 2022, the consortium of the DH.NRW project Federated Identity Management.nrw (IDM.nrw) conducted the virtual, state-wide kick-off. The aim of the kick-off was to communicate the project goal and at the same time to arouse interest. Participants included experts from the field of identity management as well as interested colleagues from universities in NRW and other related institutions, such as participants from KDU.nrw and DH.NRW.
New E-Mail Lifecycle Started – What you Should Know!
Source: Pixabay
If you weren’t part of RWTH Aachen University for a while, you might already know it – the E-Mail Lifecycle. For the e-mail domain @rwth-aachen.de it is starting today again. That means, if you have left the RWTh, it will be checked regularly if your mailbox is still in use – if not, it will be deleted. In this article you will learn how this works and what you should pay attention to. Read the rest of this entry »
The Archive Migration – What has Happened so far…
Source: Pixabay
The archive migration is an important step in the transition of long-term data storage at RWTH Aachen University. Whereas research data can be archived on the Coscine integration platform, the DigitalArchive provides long-term storage for data without a research context.
New Participant Management in RWTHmoodle
Source: Freepik
Whether it’s a new coat of paint on the wall, a new favourite shirt, or a new haircut. At some point, everyone needs a change. Therefore, the design of the participant management in RWHTmoodle has also changed.
The IT Center Picture Puzzle: Finance, Human Resources & Organizational Support Department
Source: Own illustration
#MeetMeMittwoch: Recently, we started our series “The IT Center Picture Puzzle” and you were asked to form a word from four pictures that stand for a department of the IT Center.
The word we were looking for “administration” has already been uncovered, but you can read and discover about the corresponding interview, the introduction to the Finance, Human Resources & Organizational Support (FPO) department as well as exciting insights from the head of department Sarina Franzen and the deputy head of department Axel Taraschewski in this blog post! 🙂
Facelift 2022 – The IT Center Blog Relaunch
Announcement for our blog relaunch
Source: Own illustration
NOW ONLINE! Since 2015, we have been providing you with useful information about our IT services for your studies or your work at RWTH Aachen University on our blog. With fun & facts on various topics, we lighten up your everyday life at university. After seven years, a relaunch was due and our beloved blog got a facelift. What changes can you see?
