Kategorie: ‘Support, Services & Updates’
#letstalkaboutIT – What Topics are you most Interested in?
Source: Pixabay
With our postings, we would like to achieve exactly one thing:
To inform you about the latest information about the services of the IT Center and to share valuable tips and tricks with you.
But what are you most interested in?
Let us know!
IT Center Satisfaction Survey 2021 – The Results are in!
Source: Freepik
In October and November 2021, we conducted our annual IT Center Satisfaction Survey, in which all members of the RWTH Aachen University were able to rate the services and support offered by the IT Center.
In the survey, we also asked for your suggestions for improvements and – due to the special situation – asked questions about the IT Center’s handling of the Corona situation.
Renewed Certification of the Service & Communication Division
Source: Pixabay
The IT Center wants to offer you the best possible support in all IT situations. The Service & Communication division, which provides 1st-level support, among other things, undergoes regular external audits to ensure that this is the case.
What happens? Read for yourself!
Microsoft 365 at RWTH Aachen University
Source: Eigene Darstellung
Meetings with colleagues, joint coffee breaks, self-organization during studies and exchange with fellow students – all of this would not have been so easy since spring 2020 at the latest without progressive digitization and continuous and flexible adaptation to the circumstances.
Whether in teaching, research, studying or everyday work – without the right tools, communication and collaboration between members of RWTH Aachen University is significantly more difficult in times of home office and distance learning. Read the rest of this entry »
New Hardware Shop of the NRW Universities
Source: Own Illustration
Recently, the hardware shop of the NRW universities (alsterarbeit gGmbH) has been available in a new design under a new web address.
Via the shop, institutions can purchase desktop and micro PCs as well as mobile workstations and laptops from Dell at the currently applicable terms and conditions of the framework agreement.
RWTHapp 2.0 – Test the Beta Version now!
A little sneak peak for you
Source: Own illustration
The relaunch of the RWTHapp is getting closer and closer! In November and December 2021, you already had the opportunity to put the alpha version of the RWTHapp 2.0 through its paces and give us your feedback.
We would like to take this opportunity to thank you again for your active participation – your feedback was and is enormously important for the further development of the app and has shown us in one or two places where exactly there is still a need for optimization.
Based on your feedback, we have turned the RWTHapp upside down again and made further adjustments. Now we would like to give you the chance to test the beta version of the new RWTHapp. Read the rest of this entry »
Making Video Conferences more efficient – Tools for Online Meetings
Source: Pixabay
For more than two years now, our (working) lives have been turned upside down and we have to face special challenges. Due to the pandemic, we are required to comply with distance rules, in addition to many other regulations. For many, this means switching to situational mobile home work or home offices. To still stay in touch with colleagues and keep meetings going, video conferencing tools are worth their weight in gold. Find out which tools for online meetings we use at the IT Center in this article.
New Design and new Features – the new Chat
Source: Own illustration
Since 2015, in addition to phone and personal support, the IT Center’s Service & Communication department has also been providing chat support. By using this service, you can get in touch with the IT Center’s support team quickly and easily.
By now, our chat support has become indispensable. No matter whether you have questions about RWTHonline and RWTHmoodle, are surfing the IT Center website or visiting our IT Center Help documentation portal, you can send us your questions with just one click on the Chat Support button at the bottom of the screen. Many of your concerns can already be solved quickly and conveniently via this channel. Due to the increased number of enquiries, our availability via Chat Support was extended in March 2020. As of this date, you can reach us via chat from 7:30 a.m. to 6:00 p.m.. In addition, the chat support has now also been connected to our omnichannel system.
Kick-Off: Federated Identity Management.nrw
Source: Own illustration
On February 17, 2022, the consortium of the DH.NRW project Federated Identity Management.nrw (IDM.nrw) conducted the virtual, state-wide kick-off. The aim of the kick-off was to communicate the project goal and at the same time to arouse interest. Participants included experts from the field of identity management as well as interested colleagues from universities in NRW and other related institutions, such as participants from KDU.nrw and DH.NRW.
New E-Mail Lifecycle Started – What you Should Know!
Source: Pixabay
If you weren’t part of RWTH Aachen University for a while, you might already know it – the E-Mail Lifecycle. For the e-mail domain @rwth-aachen.de it is starting today again. That means, if you have left the RWTh, it will be checked regularly if your mailbox is still in use – if not, it will be deleted. In this article you will learn how this works and what you should pay attention to. Read the rest of this entry »
