Kategorie: ‘IT-Managers’
New feedback feature for support requests
New year and new beginnings! And new year also means good resolutions. As every year, one of our good resolutions is to increase your satisfaction. As we recently reported in our post about customer satisfaction, your opinion is very important to us and we ask for it regularly. So, in order for us to tackle our good resolution and improve this year as well, we need your feedback! This is why, starting february 10, 2021, you have the opportunity to tell us anonymously whether or not you were satisfied with our service in support requests.
Source: Pixabay
Not only multi- and cross-, but now also omnichannel!
As the single point of contact (SPoC) for customer support at IT Center Services and selected university services, customer satisfaction is a top priority for us. To make it especially convenient for you, we therefore offer several channels for contacting us. So you can reach us not only by phone and mail, but also by chat and via the ticket portal, you can leave messages and comments on Twitter, Facebook and here on the blog, and you can like us on YouTube. This means that we have several channels (multichannel).
The changeover to a so-called omnichannel tool enables us to design input channels more clearly.
Source: Own illustration
Always on our radar: Quality assurance and customer satisfaction
Satisfied customers and those who want to become satisfied customers are our top priority at the IT Center. For support, this means not only a high level of availability and a quick response time to requests, but also providing comprehensive instructions. We always aim to fulfill your expectations and wishes in the best possible way – even if this may not always be obvious at first glance.
Source: Pixabay
(Deutsch) DFN-AAI sichert den kontrollierten Zugriff auf geschützte Ressourcen
(Deutsch) Projektvorstellung: POP – Performance Optimisation and Productivity
Submission of DFN certificate requests possible again
As of today, January 11, 2021, it will once again be possible to submit DFN user and server certificate applications in person at the IT Center. Applications will be accepted as usual at Seffenter Weg 23 at the upper entrance. In order to drop off your user and server certificate applications in person, you need to book an appointment via our appointment scheduler.
Do not forget: Certificate applications only upon presentation of an official, valid photo ID!
Source: Eigene Darstellung
