Kategorie: ‘Support, Services & Updates’
Goodbye FAX: Secure Communication at RWTH
Source: Own illustration
Are you still using the old FAX or UMS function of the RWTH telephone system? Now is the right time to switch.
The university-wide switch to modern VoIP technology is progressing according to plan. The goal is to completely replace the old Alcatel digital telephone system by January 31, 2026, at the latest. From that date onwards, the previous fax and UMS services will no longer be available. The switch-off is an important step in making RWTH more modern, efficient, and future-proof.
The IT Center Year in Review 2025
Source: Freepik
2025 was a year full of change for the IT Center, both technically and organizationally, as well as on a human level. While new services were launched, major infrastructure projects were implemented, and digital work processes continued to converge, there were also many moments that enriched our everyday work. Whether new AI initiatives, important security measures, service updates, or team events: the year was marked by change.
In our annual review, we summarize the developments that had a particular impact and the highlights that accompanied us in 2025.
Changed Opening Hours Over Christmas and New Year
Source: Own illustration
Another year is coming to an end, and the IT Center wishes all students, employees, and partners a relaxing holiday season and a successful start to the new year.
Our opening hours will be adjusted as follows during the Christmas period and at the beginning of the year.
Calendar Sync Launched: Webex Meets Exchange
Source: Freepik
Since the introduction of Webex at RWTH Aachen University on November 2, 2023, we have repeatedly received requests for a link between the Webex and Exchange calendars. Now we can fulfill this request: With the new “Hybrid Calendar Connector,” seamless synchronization of both systems is possible.
RWTHonline With a New Look
Source: Own Illustration
On December 10, 2025, the employee view in RWTHonline will get a new, modern interface! This marks the next stage in the ongoing development of the system, with a focus on usability, personalization, and a contemporary design.
Learning with AI – How effective is it really?
Source: Freepik
AI systems are revolutionizing the way we absorb information and process knowledge. Examples include voice assistants such as Siri and Alexa, learning platforms such as Duolingo, a wide range of commercial AI chatbots, and, in a university context, RWTHgpt and Ritchy at RWTH Aachen University. These technologies use machine learning to provide personalized learning experiences tailored to the needs of individual users.
But the key question is: How can AI be used in a way that truly improves learning and is not counterproductive?
Ritchy Explained – How the Chatbot Works & How to Get the Most Out of It
Source: Own Illustration
In our last post, we introduced you to Ritchy, the IT-ServiceDesk’s AI-powered support chatbot. If you’re not yet familiar with Ritchy, we recommend reading the first post first. There you can learn more about the background and development of the chatbot.
When you select the support chat function on our IT Center website, in IT Center Help, or directly in RWTHmoodle, you can now choose whether you want to chat with Ritchy or with the IT-ServiceDesk staff. But if you’ve been wondering how Ritchy works in detail, we have the answer for you in this post.
IT Center Satisfaction Survey 2025 – Your Opinion Counts!
Source: Freepik
On October 20, 2025, our IT Center Satisfaction Survey 2025 started. This survey is aimed at all people who use the services of the IT Center. In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.
The Status Message Portal – Keep up to Date!
Source: Own illustration
Are you familiar with the Status Message Portal?
The website maintenance.rz.rwth-aachen.de provides you with messages about current maintenance, (partial) malfunctions, and outages of all central IT systems of the IT Center. The details specify what is going on, since when, and – if known – when it is expected to be resolved.
Since October 15, 2025, it has a new look and improved features.
Printing service at the IT Center
Source: Own illustration
Are you looking for an impressive poster for your Event? Are you planning to present your project at a trade fair? Then the IT Center Printing Service is the place to go!
Take advantage of our first-class service and benefit from high-quality print results that impress. We are happy to advise you by phone or email to find the right printing solution for you.
