Kategorie: ‘Events, Anniversarys & Success’
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
IT Center Annual Review 2022
Source: Unsplash
Just a quick blink and 2022 is already over.
Now we are standing in the middle of the first chapter of 2023.
Last year was characterized by many changes, especially based on the motto “ away from online – towards presence”.
We are looking back at the past year and take you with us.
Our Christmas Party at the First IT Center Christmas Market
First IT Center Christmas Market
Source: Own illustration
All good things come in … “two”! Since our last year’s Christmas party unfortunately had to be cancelled, the already planned and thought-out celebration – our own IT Center Christmas market – was made up for and celebrated on 9 December this year. After all, postponed is not abandoned! The IT Center’s party team was full of beans and organised a wonderful party that lacked nothing. The pre-Christmas season was ushered in with the smell of mulled wine and waffles and musical support from a large part of the IT Center staff.
HPC@SC22 – On site again this year
Source: SC22
With 10,700 attendees, 41 workshops, 28 tutorials, 57 research posters, and 86 Bird-of-a-Feather talks, the international conference on High Performance Computing, Networking, Storage, and Analysis “SC22” was a resounding success. Read the rest of this entry »
Carnival, Fastnacht, Fasching – Time to be Jeck Again!
Source: Freepik
After two years of not being able to celebrate the so-called fifth season as tradition dictates, there is reason to breathe a sigh of relief on November 11 this year: the start of the carnival season is largely back to “normal”. As every year, it will be initiated at 11:11am – that is, at this very moment. But why on this date and why at this time? Let’s take a closer look at this together.
Company Trip 2022 – Finally In Person Again!
Source: Own illustration
What was still hopeful last time became reality: After a digital company event in 2020, we were finally able to get together in person again this year. Despite the bad weather that had been announced, around 140 IT Center colleagues took part in the company trip. So much commitment was rewarded by the weather of Aachen – it improved hourly. The meeting point was at Kopernikusstraße 6 on October 21 at 9 am. Divided into eight groups, we took part in the following seven guided tours for one hour starting at 10 am: Read the rest of this entry »
Welcome to the Winter Semester 2022/23!
Source: Pixabay
We’re glad you’re here and happy to start the new semester with you!
For the new international students, the RWTH has already organized the Welcome Week – also the IT Center was there to make the start in the new country and at the (yet) foreign university a little more pleasant.
You are also new at RWTH and still have difficulties with the IT services? Below in the text you will find a small guide for a good start: A Good Start – IT Services for the Start at RWTH Aachen University
That Was the 9th Aachen Company Run
The IT Center running team
Source: Own illustration
On September 23, 2022 the Aachen company run took place for the ninth time and the IT Center also took part with a total of nine runners. Last Friday, the teams proved that the IT Center is not only good at IT, but also at sports.
NHR4CES – In a New Design
Source: NHR4CES
In order to focus on the strengths of the collaboration between RWTH Aachen University and Darmstadt University of Technology and to put the goals of NHR4CES in the spotlight, a redesign of its website has been carried out over the last few months. We are very pleased to introduce you to this project and its website as well as the new features added in the process.
Welcome new MATSE trainees!
Source: Own illustration
90 new trainees began their dual training as mathematical-technical software developers (MATSE) on September 1.
The welcoming ceremony followed on September 2 in the IT Center to welcome all the creative newcomers. Read the rest of this entry »
