Kategorie: ‘Insight IT Center’
The ITSSM Department in Focus: IT Services & IT Security
Source: Alexander Müller
The IT Service & Security Management (ITSSM) department plays a key role in the establishment, control and further development of IT service management processes and security processes in the IT center. The processes support service provision, service operations, IT security, reporting and support. In the following blog post, we take a closer look at the department’s areas of work.
IT-ServiceDesk: You ask, We Help
Quelle: Eigene Darstellung
A smooth working day for employees and students often depends on how quickly and effectively their technical problems can be solved. This is where we, the IT-ServiceDesk, come in. To help you understand how we work and give you the best possible support, we have put together a few tips for you.
DataStorage.nrw – How Do You Find out When Your Research Data Will Be Migrated?
Source: DataStorage.nrw
Preparations for the DataStorage.nrw connection are currently in full swing. Until the wait is over, we would like to prepare you for what the migration will look like for you on the Coscine platform. This way you can see at a glance whether your research data is currently being migrated.
Tell-a-Fairy-Tale Day 2025
Source: Freepik
Today, February 26, is that time again: “Tell-a-Fairy-Tale Day” invites you to immerse yourself in the magical world of stories. This special day reminds us how powerful stories can be – and not just in storybooks, but also in the world of IT. They found their way into the digital world early on and still characterise gaming culture today. But how do fairy tales influence game development? And what parallels are there between classic narrative structures and modern games?
IT Support Behind the Scenes
Source: Own Illustration
For many customers, IT support often looks like this: A click of a call or an email to the IT-ServiceDesk, and a short time later the problem is solved. But what happens behind the scenes to ensure that everything runs smoothly? In this blog post, we provide an insight into the varied day-to-day work of the IT-ServiceDesk.
Women in IT: Women at the IT Center
Source: Freepik
This post concludes our blog series “Women in IT”, which we have published over the last few months. In the previous posts, we have already highlighted the challenges, success stories and initiatives for women in IT. Today, we would like to present the Women at the IT Center event, which is not only another highlight in our series, but also further promotes networking and equality in the IT sector.
WestAI: Access to AI for Business and Science
Source: Own illustration
The launch of the WestAI AI service centre will revolutionise access to artificial intelligence for companies and scientists in Germany. Under the leadership of the University of Bonn and with the support of leading research institutions from North Rhine-Westphalia, WestAI offers innovative AI services and state-of-the-art computing infrastructure that can be used immediately – and currently even free of charge. The IT Center of RWTH Aachen University offers part of this infrastructure.
Zero-Day Vulnerabilities
Source: Own Illustration
Imagine working every day on a computer that seems to run smoothly. Everything works as usual – until one day a security problem is discovered that nobody knew about. Suddenly, a security vulnerability is discovered that attackers have known about for weeks or even months and taken advantage of undetected. This type of vulnerability is known as a zero-day vulnerability. In this blog post, we’ll explore what exactly zero-day vulnerabilities are, why they are particularly dangerous and how best to deal with them.
IT Center Annual Review 2024
Source: Freepik
The year 2024 is drawing to a close – a year full of exciting projects, successful collaborations and unforgettable moments at the IT Centre. From innovative events and new partnerships to internal team celebrations and significant changes and new ones, the year was characterised by growth, collaboration and joint development. In our annual review, we take a look at the highlights, changes and successes that made our year so special.
New Year at the IT Center: Together into 2025
Source: Own Illustration
The IT Center wishes all readers a happy new year! Just as you, dear reader, have probably been thinking about good resolutions that you want to try to realise in 2025, we have also made some plans for 2025: Together with you, we want to implement exciting projects, drive forward digital innovations and make IT services even more user-friendly.
