Kategorie: ‘Topic’
How Do Browsers Work?
Source: Own illustration
Today we’ll take you on a journey that starts with your request in the browser and ends with the final rendering of the web page.
What is actually happening in the background when you open a web page? How do browsers work? What is a DNS and what does a port have to do with it?
Preventing Mental Stress in the Homeoffice – Part 2
Source: Freepik
The topic of the “working from home environment” is and remains important for many employees. In our last article “Opportunities and Challenges Working From Home“, we presented both risks and opportunities that arise from working from home and highlighted possibilities. Now, in the second part, we would like to go a step further and give tips on how to reduce and prevent possible mental stress during working remote.
HPC Intro and PPCES 2023
Source: Own illustration
From March 13 – March 17, 2023, we will continue the tradition and open our doors again for the Parallel Programming in Computational Engineering and Science seminar, PPCES for short, as well as the Introduction to High-Performance Computing 2023.
It’s all About Software Licenses
Single user license? Network license? We shed some light on it!
Source: Own illustration
The number of software products and their licensing terms (user agreements) is growing rapidly and steadily. In the meantime, users no longer only have to deal with the selection of the appropriate software product. They also have to deal with the appropriate form of license and compliance with the license terms. These usage agreements in particular are becoming increasingly complex. As a result, the field of correct software licensing has become extremely difficult to navigate. So how does software licensing actually work? Read the rest of this entry »
Changed Opening Hours During Carnival
Source: Freepik
As the data center of a Rhenish university rich in tradition, the IT Center of RWTH Aachen University also enjoys the fifth season.
Therefore, there will be changes in the opening hours of the IT ServiceDesk over the carnival days:
IT Slang for Laypersons
Source: Own illustration
Ever heard of PEBKAC? In a world full of IT experts, you pick up one or two unfamiliar words, an unknown abbreviation or an unintelligible phrase from day to day. In order to be a little more prepared as a layman or non-IT professional and not feel quite so lost, we have put together a few fun and perhaps helpful hacks for you. Have fun reading and please note: don’t take it too seriously! 🙂
Safer Internet Day 2023
Source: Safer Internet Day
Whether at work, at university, or during leisure time – the Internet and digital devices have become an omnipresent part of everyday life for the majority of people. We surf the internet from anywhere, at any time of the day. The question that arises though is: How safe is our use of the new media actually?
Numerous studies have repeatedly shown that many users massively underestimate the dangers associated with the use of new media. Year after year, the press reports on numerous cyber attacks in which the naivety and ignorance of users often lead to serious consequences. There is consensus among experts on one point: the most effective way to strengthen IT security is to raise awareness and train each individual user. This is exactly what the global Safer Internet Day (SID) campaign aims to do. Read the rest of this entry »
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
Change-Your-Password-Day
Source: Freepik
Today is the official “change-your-password-day”. We would like to take this opportunity to once again draw attention to the importance of password security and have prepared a few tips for you.
Because hand on heart – when was the last time you changed your passwords?
Behind the Scenes – Upgrade to Moodle 4.1
Source: Own illustration
On March 14, 2023 (*), RWTHmoodle will be updated to Moodle version 4.1. We have summarized all changes for our users on the info page.
But what is actually the story behind the change? For a look behind the scenes, we talked to the service manager of RWTHmoodle, Bernd Decker. Read the rest of this entry »
