Kategorie: ‘Support, Services & Updates’
Archive Migration – The Journey Continues!
Source: Pixabay
Archive migration is probably what is called a mammoth project in IT. In addition to the enormous size of around 1.7 petabytes (PB) that needs to be migrated, some of the data has been stored in the archive for a very long time. This in itself is a great result and testimony to a secure and stable archive, but this circumstance caused the project team around the archive migration one or the other challenge.
Feedback on the Beta Version of the RWTHapp 2.0
Source: Own illustration
As part of the beta test, you had the opportunity to test the new RWTHapp in advance in mid-May – which around 3,000 of you did diligently. With the help of your feedback, we are now continuing to work on the app, which is expected to be ready for launch in the course of the coming winter semester 2022/2023 and will accompany you through your daily university life.
Of course, we do not want to deprive you of the results of the beta test and have summarized them for you in this report. Read the rest of this entry »
E-Mail Attachments and Their Challenges
Source: Freepik
Everybody has experienced this: You are working on documents with several people. When the work statuses then need to be exchanged, there are various approaches.
Still popular is the sending of attachments via e-mail. Sounds easy, but it can cause some difficulties.
To support you at this point, the IT Center has prepared a handout on how to deal with attachments. But let’s start from the beginning…
Email Security – E-Mail & Mail Statistics at RWTH
Source: Freepik
About 50 years ago, the first e-mail was sent – albeit between two computer systems that were part of the same local network. In the 1980s, the internet was opened up to a larger circle of users and e-mail was given its own transmission protocol “Simple Mail Transfer Protocol” (SMTP).
Even today, the exchange of messages via e-mail is undoubtedly an important way of exchanging information between parties via an asynchronous communication channel.
RWTHmoodle User Survey 2022
Source: Own illustration
Today, on June 13, 2022, our annual RWTHmoodle user survey starts again.
You are using RWTHmoodle and were authorized in at least one course room in the summer semester 2022? Then help us to improve RWTHmoodle and to adapt our support services. We would be happy if you share your experiences with the system and give us feedback. Read the rest of this entry »
Before the Audit is After the Audit
Source: Pixabay
In many fields, audits are part of everyday work. As soon as management systems are to be implemented, further developed or certified, one is inevitably confronted with this term. We previously reported on our last audit and our associated (re-)certification here at the blog as well. But what are audits exactly, why do they exist and how are they carried out? In our article, we will explain in detail what they are all about. Read the rest of this entry »
#letstalkaboutIT – What Topics are you most Interested in?
Source: Pixabay
With our postings, we would like to achieve exactly one thing:
To inform you about the latest information about the services of the IT Center and to share valuable tips and tricks with you.
But what are you most interested in?
Let us know!
IT Center Satisfaction Survey 2021 – The Results are in!
Source: Freepik
In October and November 2021, we conducted our annual IT Center Satisfaction Survey, in which all members of the RWTH Aachen University were able to rate the services and support offered by the IT Center.
In the survey, we also asked for your suggestions for improvements and – due to the special situation – asked questions about the IT Center’s handling of the Corona situation.
Renewed Certification of the Service & Communication Division
Source: Pixabay
The IT Center wants to offer you the best possible support in all IT situations. The Service & Communication division, which provides 1st-level support, among other things, undergoes regular external audits to ensure that this is the case.
What happens? Read for yourself!
Microsoft 365 at RWTH Aachen University
Source: Eigene Darstellung
Meetings with colleagues, joint coffee breaks, self-organization during studies and exchange with fellow students – all of this would not have been so easy since spring 2020 at the latest without progressive digitization and continuous and flexible adaptation to the circumstances.
Whether in teaching, research, studying or everyday work – without the right tools, communication and collaboration between members of RWTH Aachen University is significantly more difficult in times of home office and distance learning. Read the rest of this entry »
