Kategorie: ‘Employees’
(Deutsch) Heute in einem Monat startet die virtuelle ZKI-Frühjahrstagung – Seid dabei!
(Deutsch) Erstmalig eine rein virtuelle Tagung der ZKI: Willkommen auf der Frühjahrstagung!
Can I use Microsoft 365 free of charge as a student? – Yes, you can!
Who doesn’t know them? The stories of grandma and grandpa, how they typed their letters, texts and final papers late into the night by the light of a candle at the typewriter. Every mistake was fatal, because it meant rewriting the page if necessary. Or the tales told by parents of how they had to deal with the first home PCs of the 1990s, with early versions of various Office applications at their disposal.
By 2021, things look different. Candles have been replaced by lamps, computers fit in your pocket, and most software is available to users digitally on the Internet. And errors can now be corrected within seconds.
Source: Pixabay
New feedback feature for support requests
New year and new beginnings! And new year also means good resolutions. As every year, one of our good resolutions is to increase your satisfaction. As we recently reported in our post about customer satisfaction, your opinion is very important to us and we ask for it regularly. So, in order for us to tackle our good resolution and improve this year as well, we need your feedback! This is why, starting february 10, 2021, you have the opportunity to tell us anonymously whether or not you were satisfied with our service in support requests.
Source: Pixabay
Not only multi- and cross-, but now also omnichannel!
As the single point of contact (SPoC) for customer support at IT Center Services and selected university services, customer satisfaction is a top priority for us. To make it especially convenient for you, we therefore offer several channels for contacting us. So you can reach us not only by phone and mail, but also by chat and via the ticket portal, you can leave messages and comments on Twitter, Facebook and here on the blog, and you can like us on YouTube. This means that we have several channels (multichannel).
The changeover to a so-called omnichannel tool enables us to design input channels more clearly.
Source: Own illustration
Always on our radar: Quality assurance and customer satisfaction
Satisfied customers and those who want to become satisfied customers are our top priority at the IT Center. For support, this means not only a high level of availability and a quick response time to requests, but also providing comprehensive instructions. We always aim to fulfill your expectations and wishes in the best possible way – even if this may not always be obvious at first glance.
Source: Pixabay
