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IT Center Blog

Schlagwort: ‘Ticket-Portal’

Fast, Organized, Reliable – Our Ticket Portal

August 17th, 2022 | by

Whether it be about eduroam, VPN, RWTH Single-Sign-On or RWTHonline, if you have questions about the IT services of RWTH Aachen University, we are there to assist you. Our main purpose is not only to inform you about news, changes, malfunctions or maintenance, with our IT-ServiceDesk we are also your direct point of contact in case you have any questions or problems. As the central contact point for students, employees, institutes and cooperation partners of RWTH Aachen University, the requests we receive are numerous and particularly diverse. To ensure that every inquiry can be answered quickly and reliably, we use a so-called ticket system. This system is the central communication interface between us and you. But not only we benefit from this tool, you can also use it. In this post, we will show you how to do so and what advantages our ticket portal has up its sleeve for you.

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More transparency for you –
the support level is now viewable in the ticket portal

July 28th, 2021 | by
Screenshot of the overview page in the ticket portal

Image: Pixabay

The IT-ServiceDesk is the central point of contact for all questions relating to the IT Center’s IT services. The support requests we receive every day are very diverse. To avoid losing track of them, all requests are recorded as “tickets”, assigned a unique ticket number/reference number for further tracking, and stored in an IT service management tool for further processing. To increase the transparency of ticket processing for our users, the IT Center offers a web interface to the Ticket-Portal.
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