Kategorie: ‘Support, Services & Updates’
Changed Opening Hours of the IT-ServiceDesk on December 14, 2022
Source: Freepik
Due to an internal event, the IT-ServiceDesk will be open at limited hours with a reduced offer on Wednesday, December 14, 2022.
During the time from 7:30am to 4pm the IT-ServiceDesk can be contacted as follows: Read the rest of this entry »
Changed Opening Hours of the IT-ServiceDesk on December 9, 2022
Source: Freepik
Due to an internal event, the IT-ServiceDesk will only be open for you during limited opening hours on Friday, December 9, 2022.
For personal contact, our locations below will be open for you at the following times on this day: Read the rest of this entry »
Backup-Changeover 2022 – Our Support Offer
Source: Freepik
backup-changeover 2022 is what is described as a Major Change in change management. In context Datensicherung.nrw, we are moving to Commvault’s backup software solution at RWTH and many universities in NRW. For many users, this far-reaching change also means that they are not only getting involved with a new software solution, but with many other changes. At RWTH Aachen University, which provides the service as a service provider center for a number of universities, a complex but highly available new platform for the backup infrastructure has been set up over the past few months. In addition to the technical innovations, we have also initiated a completely new support offering: Backup Consulting Day
TSM Backup “Read Only”
Source: Own illustration
Attention!
As part of the backup transition 2022, a new platform for data backup and recovery has been built at RWTH Aachen University in the last months. Together with the manufacturers Hitachi Vantara and Commvault, the backup team of the IT Center has set up a new backup infrastructure, which in the future will not only provide the RWTH, but also other universities in NRW with the Datensicherung.nrw service.
In this context, we are gradually saying goodbye to the previous backup solution, the “TSM backup”.
RegApp – Start of the pilot phase on the cluster
#Goodtoknow – IT Services in the Spotlight
We take some important IT services for you in the spotlight, and hence you a few interesting facts at hand!
Source: Freepik
#Goodtoknow – IT Services in the Spotlight
Today we have useful knowledge about some of the IT services at RWTH. We have summarized interesting facts about our collaboration and communication tools, but also information about a stable connection via VPN and Eduroam. To keep you connected, we have prepared a small series for you!
Today: Sciebo and Gigamove Read the rest of this entry »
Introduction of Adobe SeviRe
Source: Pixabay
From now on, Adobe can be found in the Selfsevice of Virtual Resources (SeviRe). RWTH employees who have the role of „IT-purchaser” now have the option to manage licenses for Adobe there.
Included products are Adobe Acrobat Pro DC and Adobe Creative Cloud All Apps pro. Read the rest of this entry »
News From the Areas of Servers, Storage and Server Hosting
Source: Freepik
We have some news to announce since our last status report from the Systems & Operation Department (SuB). Since December 1, 2021, there are new framework agreements for the procurement of servers and SAN storage systems. In the Virtual Server Hosting section, we have updated information on the infrastructure, the updated VM limits of Virtual Server Hosting as well as new processes for ordering VMs. Stay tuned to learn more about virtual machines and resources at RWTH Aachen University.
How Do I Get Access to My RWTH Email Account?
Source: Freepik
At the beginning of the semester, we are currently receiving a lot of support requests regarding the “RWTH E-Mail account”. Therefore, in this article we would like to briefly and concisely inform you about everything important regarding your faithful study companion, in order to facilitate communication and the exchange of information as quickly as possible!
Changed Opening Hours of the IT-ServiceDesk on October 21, 2022
Source: Freepik
Due to an internal event, the IT-ServiceDesk will be open on Friday, October 21, 2022 at limited hours.
On this day, our locations Seffenter Weg 23 and SuperC will be closed for personal support. Read the rest of this entry »
