IT Center Blog

Limited Availability of Identity Management

September 23rd, 2022 | by
Maintenance symbol image

Source: Own illustration

It is that time of year again: The semester change is just around the corner, and with it, another comprehensive maintenance of the central user administration of RWTH Aachen University – the Identity Management (IdM) – is taking place. This involves processing a large amount of changed data so that the system can continue to run smoothly in the upcoming winter semester of 2022/23.

For this reason, the system will have limited availability from Friday, September 30, 2022 from 4pm until Tuesday, October 4, 2022 at 9am.

What are the effects of this maintenance?

During this time, it will not be possible to redeem coupons. However, you will still be able to create new accounts and change your personal data in Selfservice or in connected systems. In this case, you have to expect a delay in the transmission of the corresponding data until the end of the maintenance on Tuesday, October 4, 2022 at 9am.

You can change the passwords of existing accounts at any time during the maintenance time – as usual, these changes will be applied to the corresponding accounts shortly thereafter.

Our recommendation

If you still need to redeem coupons, get a new account or adjust your contact email address in Selfservice, please do so by September 30, 2022 before 4pm. Otherwise, wait until the end of maintenance on Tuesday, October 4, 2022 at 9am.

For new employees who start their employment at the beginning of the month at RWTH Aachen University, we recommend redeeming the ConnectMe coupon before 4pm on September 30, 2022. The redemption is generally possible up to six weeks before the start of service without any problems.

We would like to take this opportunity to thank you for your understanding and cooperation! If you have any further questions, please do not hesitate to contact us. Our colleagues at the IT-ServiceDesk will be pleased to help you with words and deeds.


Responsible for the content of this article is Linda Jörres.

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