IT Center Blog

RWTHmoodle – Results of the User Survey 2023

September 18th, 2023 | by
Fragezeichen Postkarten auf Schreibtisch mit Laptop

Source: Freepik

The RWTHmoodle user survey has become an integral part of the IT Center and the Center for Teaching and Learning Services/Learning Platform Management, and this year the users of RWTHmoodle were once again able to evaluate the system and the services related to the teaching and learning platform, e.g. the training and support offerings. The focus was primarily on the new version 4.1, which was introduced in March 2023.

A total of 36,167 people who actively used at least one learning space in the summer semester of 2023 were invited to take part in the survey in July. This means that not only students were addressed, but also all learning space managers, supervisors and other participants. 1,876 people took the opportunity to give their feedback and contribute to the long-term optimization of RWTHmoodle and its support services.


First Insights Into the Results

RWTHmoodle was evaluated in school grades from 1 (very good) to 5 (poor). This year, participants gave the platform an average grade of 2.48 (2022: 1.97; 2021: 2.29; 2020: 1.92).

RWTHmoodle support received a score of 2.11 in the survey (2022: 1.93; 2021: 2.17; 2020: 1.85; 2019: 2.28), with faculty giving it a better score than students at 1.89. Of those who needed help or support, most used email support.

For the statement “Overall, RWTHmoodle is reliable,” the average score was higher than in the last two years (2022: average score 3.63; 2021: average score 3.21).  This means that RWTHmoodle scores better this time than last year in terms of reliability.

However, a different picture emerges for the performance. This was rated significantly worse. For example, the statement “Overall, RWTHmoodle responds quickly” has a mean value of 3.60 this year, while in 2022 it was 4.07 on a scale of 1 (strongly disagree) to 5 (strongly agree).

The reliability of Opencast also deteriorated compared with the previous year (mean score in 2022: 3.63). However, with a mean of 3.14, reliability was rated better than 2 years ago (mean 2021: 2.33).

In the questions about the new version, it is clear that users want quick access to their learning spaces and tend to not use the dashboard. For example, participants almost fully agreed with the statement “I would like to access my learning spaces directly from the dashboard.”

This is also evident in the preference of the four most important elements on the dashboard. Among students in particular, the course overview was by far the most important, followed by deadlines and due dates.

The video tutorials on the new features were largely seen as not necessary and were not watched by most.


The Full Results Online

Want to know the detailed results of the user survey?

On our website you can find all the results of this year’s survey as well as those of previous years.

But you don’t have to wait until the next survey to give feedback on RWTHmoodle. You can send suggestions for improvement and criticism to the IT-ServiceDesk at any time. We will gladly take them on board in order to continuously optimize RWTHmoodle for everyone at RWTH.


Responsible for the content of this article is Verena Grouls.

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