Kategorie: ‘Insight IT Center’
Participation in the Conception Phase of the DKZ.2R
Source: Forschungszentrum Jülich
Together with the Forschungszentrum Jülich (FZJ), the IT Center is participating in the conception phase of the Data Competence Center for the Rhine-Ruhr region, DKZ.2R for short. 22 projects were selected by the Federal Ministry of Education and Research (BMBF) from a total of 74 applications to participate in the conception phase.
Family-Friendliness At The IT Center
Source: Own illustration
Once again this year, RWTH Aachen University has awarded the “Famos for Family” prize to family-friendly heads of an organizational unit. The prize is endowed with 500 euros and honors heads of facilities and teams at RWTH Aachen University who are committed to a family-friendly work-life balance. We are delighted and congratulate our IT Center Director, Professor Matthias Müller, for receiving this award this year.
The Welcome Week for the Summer Semester 2023
Source: Own illustration
The first three weeks of the semester are over and introductory events have already taken place. Did you also attend the Welcome Week before the start of the semester? This series of events offers international students in particular the opportunity to familiarize themselves with the services and processes of RWTH Aachen University.
The IT Center was present again this year. On March 23, 2023, we gave a live digital presentation on our IT services. On March 30, 2023, we were even live on site at the Freshers’ Fair, offering advice and support to new students. The following blog post is a follow-up of the Welcome Week and also includes assistance for a successful semester.
We Are There for You During Our Company Excursion!
Source: Freepik
On Friday, April 21, 2023, our annual company excursion will take place. As a result some employees of the IT Center, including the IT-ServiceDesk, won’t be available on this day. Therefore, there may be occasional delays in ticket processing or availability by phone.
However, the opening hours of the IT-ServiceDesk will not be affected: Read the rest of this entry »
Training Finished – What Now? Part 2
Source: Freepik
Over the past few weeks, we’ve been providing you with information about the training program for management assistants in dialogue marketing. With this article, we have now reached the end of the blog series on the DiMa training program. We have presented the profession in the form of a profile, explained the application process, and one of our current trainees has described the training and the path to it from his perspective. In the previous article, you could read reports on the experiences of internal former trainees.
In order to provide you with the final exciting perspectives, Katharina and Nina will now report on their experiences. Both have successfully completed their training in contact centers and are now working at the IT center. Read the rest of this entry »
Call Center World in Berlin
Quelle: Own Illustration
For More Performance in Customer Dialogue
This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.
Training Finished – What Now? Part 1
Source: Freepik
We have almost reached the end of our blog series on the vocational training to become a management assistant in dialogue marketing. If you missed the previous blog posts, please take a look at the publications of the last few days. But before we can leave you fully informed, we would like to let some former trainees speak in this and the following last blog post.
Merve and Tomás have both successfully completed their DiMa training with us at the IT Center. In this post, they talk about their experiences during the training and the time afterwards. They explain why they decided to continue their careers at the IT Center. Read the rest of this entry »
Insight Into the Working Routine of DiMa Trainees
Source: Freepik
My name is Yasin Kalem and I am currently in the second year of my vocational training as a management assistant in dialogue marketing, or DiMa for short. When I first found out about the training program, I was very interested, but I didn’t know what to expect. I was worried that the training wouldn’t excite me and expected a strict routine. But my concerns were unfounded. To give you an idea of what’s behind the job description for the training program for management assistants in dialogue marketing, I’m taking you on a journey through my working routine as a trainee in this article. Read the rest of this entry »
Hooray, Hooray, the 1000th Blog Post Is Here
Source: Own Illustration
Today we’re celebrating a big milestone at the IT Center! Our 1000th blog post – can you believe it? It’s okay for a blog post to break ranks and appear on a Thursday. But who actually provides you with new articles on exciting IT topics three times a week?
The First Step to Training: Applying Properly
Source: Pixabay
Doing a vocational training at a university? How can that be done? Quite simply! Even though a university is often associated with a study program, you still have the opportunity to complete vocational trainings at the various central offices, institutes and chairs. And this is also the case here at the IT Center.
In this next article of our blog series on the vocational training program for management assistants in dialogue marketing – DiMa for short – we will introduce you to the application process. If you are interested in an apprenticeship or know someone who is, it’s worth reading on and keeping an eye on all the other posts in this blog series.
