Kategorie: ‘Interviews & Surveys’
RWTHmoodle User Survey 2021
Source: Own illustration
This year’s RWTHmoodle user survey has already started on 07.07.2021. As in previous years, we are asking users who have been authorized and actively used at least one course room during the summer semester to participate. Your experiences with the system and your feedback are especially important to further improve RWTHmoodle and to adapt the support offer accordingly.
User Satisfaction Survey 2020 – The Results are online!
Source: Unsplash
In October and November 2020, we conducted our annual user satisfaction survey, in which all customers were able to rate the IT Center’s services and support. We also requested suggestions for improvements and – due to the special situation – asked questions about the IT Center’s handling of the Corona situation. Read the rest of this entry »
Onboarding – digitally and with heart
New employees in home office
Digital onboarding together and with heart.
Source: Own illustration
The IT Center is a central IT facility of RWTH Aachen University that supports the university’s core processes and provides IT services. Regardless of whether a service is provided specifically for a single customer or in the same way for many customers, corresponding processes must be developed or analysed and optimised. The customers and users of the (IT-)services provided by the IT Center include not only students, employees and institutions of RWTH Aachen University, but also other universities and external research institutions and companies. Digitization, cloud, high-performance computing, 5G and the associated IT infrastructure – the developments in the IT industry are unstoppable. In order to drive these developments forward in the long term, the IT Centre is constantly on the lookout for new employees. Read the rest of this entry »
The people behind RWTHjupyter – a developer interview
Welcome to RWTHjupyter!
Source: RWTHjupyter
At the beginning of the year, we announced that the RWTHjupyter service had entered the pilot phase. The goal is to ensure a stable process in the subsequent regular operation by building up experience, taking over operations and setting up support structures.
But have you ever wondered who are the people behind RWTHjupyter that have made it this far?
Today we introduce you to one of the developers: Steffen Vogel works as a research associate at the Institute for Automation of Complex Power Systems (ACS) and has been there from the beginning. We were allowed to interview him about the development of RWTHjupyter.
How satisfied are you with our content in IT Center Help?
The IT Center Help platform has supported us since last year July 23 and provides you with answers to countless questions about the IT Center’s IT services. Whether FAQs about specific services, detailed step-by-step instructions or useful quick links to applications for studying, teaching and research, the documentation platform has all this and much more to offer. Our goal is to provide online answers to all your questions.
From now on you can judge the content with the help of the 5 smileys!
Source: Own illustration
New feedback feature for support requests
New year and new beginnings! And new year also means good resolutions. As every year, one of our good resolutions is to increase your satisfaction. As we recently reported in our post about customer satisfaction, your opinion is very important to us and we ask for it regularly. So, in order for us to tackle our good resolution and improve this year as well, we need your feedback! This is why, starting february 10, 2021, you have the opportunity to tell us anonymously whether or not you were satisfied with our service in support requests.
Source: Pixabay
RWTHonline Survey 2020 for Students
This summer, the IT Center of RWTH Aachen University surveyed students for the first time on a larger scale about their opinion of RWTHonline. Students were asked about user satisfaction and concrete usability of RWTHonline, the technical support provided by the IT Center and the new RWTHonline support form. The current overall rating of RWTHonline was also evaluated.
The results are in! Many thanks to all students who participated in the RWTHonline Survey 2020!
Source: Pixabay
(Deutsch) Chat Support: Wir haben gefragt, ihr habt geantwortet
User Satisfaction Survey 2020 – Your Opinion is Wanted!
The IT Center’s annual user satisfaction survey was launched this week, as we would like to hear from you again this year how you rate our services and support.
Source: Unsplash
