Kategorie: ‘Support, Services & Updates’
Changed Opening Hours on September 29, 2023
Source: Unsplash
Due to an internal event, the IT Center will only be open for you during limited opening hours on Friday, September 29, 2023.
RWTHmoodle – Results of the User Survey 2023
Source: Freepik
The RWTHmoodle user survey has become an integral part of the IT Center and the Center for Teaching and Learning Services/Learning Platform Management, and this year the users of RWTHmoodle were once again able to evaluate the system and the services related to the teaching and learning platform, e.g. the training and support offerings. The focus was primarily on the new version 4.1, which was introduced in March 2023.
A total of 36,167 people who actively used at least one learning space in the summer semester of 2023 were invited to take part in the survey in July. This means that not only students were addressed, but also all learning space managers, supervisors and other participants. 1,876 people took the opportunity to give their feedback and contribute to the long-term optimization of RWTHmoodle and its support services.
Ticket Tool Info – Part 3: Upcoming Upgrade
Source: Own illustration
In the first article of the Ticket Tool-Info series, we introduced you to the ticket tool and its functions. The second article was about the ticket portal and its advantages. In this third and final part of our Ticket Tool-Info series, we would like to tell you about the upcoming upgrade, which will take place from 12 September to 13 September 2023. We’ll also let you know about the service restrictions that will come with it.
Welcome, Dear First Year Students!
Source: Freepik
It’s starting again… The winter semester 2023 / 2024 is just around the corner. Then the lecture halls and cafeterias will once again be filled with countless students – at RWTH there are currently just over 47,000!
With the start of the winter semester, we will once again be welcoming many first-year students to RWTH. Since we know that there is a lot to do between enrollment and the first lecture, we have created a “Guide for New Students” for you. There you will learn step by step what you have to do to be able to use the IT services of the RWTH that are necessary for your studies.
Ticket Tool Info – Part 2: Advantages of the Ticket-Portal
Source: Own illustration
The second part of our Ticket Tool-Info series of articles is about the Ticket-Portal and its advantages. After informing you about our ticket tool and its functions in the first article, we would like to take a closer look at our Ticket-Portal in this article, through which you can easily and simply send us all your inquiries, whether technical or not. From logging in to the user-friendly interface to tracking progress to the status of your ticket – the Ticket-Portal offers you everything you need.
Ticket Tool Info – Part 1: The Ticket Tool and Its Functions
Source: Own illustration
In this article we will familiarise you with the functions and background of our ticket tool. We will also tell you about the big upcoming upgrade of our ticket tool in the period from September 12 to 13, 2023 and the associated service restrictions. But don’t panic: We will remain loyal to you during this period and will be available despite the restrictions during the upgrade. 🙂 Read the rest of this entry »
Adieu CAS CAMPUS Web-Phonebook
Source: Freepik
The old CAS Campus directory will be shut down on August 31, 2023. For many years it served RWTH Aachen University and the RWTH University Hospital as a web phone book. Until the introduction of RWTHonline, CAS CAMPUS was not just a web phonebook at the time, but a fully comprehensive CAMPUS management system for teaching at RWTH.
On the blog, we have provided comprehensive coverage of the project to replace CAS CAMPUS with its follow-up, RWTHcontacts, and have been keeping you up to date.
Since June 28, 2023, the web phone book of CAS CAMPUS is only available for reading and has been replaced by the new directory RWTHcontacts for the RWTH and UKAcontacts for the University Hospital. Read the rest of this entry »
Efficient License Management With Software Asset Management
Source: Freepik
Software has become indispensable for businesses of all types and sizes these days. From communications to project management to data analytics, companies rely on a variety of software solutions to efficiently run their day-to-day business operations. However, managing and controlling software licenses can be a real challenge. And that’s where Software Asset Management (SAM) and its tools come in. In this blog post, we would like to discuss how SAM tools can effectively support license management.
Changed Opening Hours on August 18, 2023
Source: Unsplash
Due to an internal event, the IT Center will be open on Friday, August 18, 2023 with limited opening hours.
You can find out how to reach us on this day here!
Help, My Title in RWTHcontacts Is Wrong
Source: Freepik
On June 27, 2023, RWTHcontacts replaced the old CAS CAMPUS directory and is now the new, leading directory for personal and organization data at RWTH Aachen University. On RWTHcontacts, the information from the Directory of Organizations and People is displayed.
To ensure that academic titles of persons are also displayed correctly, Identity Management obtains its data from various systems. But more about this later.
