Kategorie: ‘Support, Services & Updates’
Ticket Tool Info – Part 2: Advantages of the Ticket-Portal
Source: Own illustration
The second part of our Ticket Tool-Info series of articles is about the Ticket-Portal and its advantages. After informing you about our ticket tool and its functions in the first article, we would like to take a closer look at our Ticket-Portal in this article, through which you can easily and simply send us all your inquiries, whether technical or not. From logging in to the user-friendly interface to tracking progress to the status of your ticket – the Ticket-Portal offers you everything you need.
Ticket Tool Info – Part 1: The Ticket Tool and Its Functions
Source: Own illustration
In this article we will familiarise you with the functions and background of our ticket tool. We will also tell you about the big upcoming upgrade of our ticket tool in the period from September 12 to 13, 2023 and the associated service restrictions. But don’t panic: We will remain loyal to you during this period and will be available despite the restrictions during the upgrade. 🙂 Read the rest of this entry »
Adieu CAS CAMPUS Web-Phonebook
Source: Freepik
The old CAS Campus directory will be shut down on August 31, 2023. For many years it served RWTH Aachen University and the RWTH University Hospital as a web phone book. Until the introduction of RWTHonline, CAS CAMPUS was not just a web phonebook at the time, but a fully comprehensive CAMPUS management system for teaching at RWTH.
On the blog, we have provided comprehensive coverage of the project to replace CAS CAMPUS with its follow-up, RWTHcontacts, and have been keeping you up to date.
Since June 28, 2023, the web phone book of CAS CAMPUS is only available for reading and has been replaced by the new directory RWTHcontacts for the RWTH and UKAcontacts for the University Hospital. Read the rest of this entry »
Efficient License Management With Software Asset Management
Source: Freepik
Software has become indispensable for businesses of all types and sizes these days. From communications to project management to data analytics, companies rely on a variety of software solutions to efficiently run their day-to-day business operations. However, managing and controlling software licenses can be a real challenge. And that’s where Software Asset Management (SAM) and its tools come in. In this blog post, we would like to discuss how SAM tools can effectively support license management.
Changed Opening Hours on August 18, 2023
Source: Unsplash
Due to an internal event, the IT Center will be open on Friday, August 18, 2023 with limited opening hours.
You can find out how to reach us on this day here!
Help, My Title in RWTHcontacts Is Wrong
Source: Freepik
On June 27, 2023, RWTHcontacts replaced the old CAS CAMPUS directory and is now the new, leading directory for personal and organization data at RWTH Aachen University. On RWTHcontacts, the information from the Directory of Organizations and People is displayed.
To ensure that academic titles of persons are also displayed correctly, Identity Management obtains its data from various systems. But more about this later.
News From the ACI Expert Panel
Code lines
Source: Own illustration
Every year, the ACI expert panel meets – as we have already reported to you in previous years. Each time the focus is different. And now, there has been another meeting: On June 21 and 22, 2023, the ACI expert panel met in Ehingen on the Danube. Once again, the meeting was attended by employees of the IT Center as well as representatives of the manufacturer Cisco and Cisco customers from the public and private sectors throughout Germany.
Find out what this year’s meeting was all about.
Happy Birthday – 3 Years of IT Center Help!
Source: Freepik
Since July 2020, the documentation portal IT Center Help accompanies you and us. In this portal you will find answers to your questions about the IT Center’s IT services, such as eduroam, RWTHmoodle or HPC. Especially as new students or employees it is often difficult to find your way through the IT jungle. Among other things, illustrated step-by-step instructions and FAQs are available to help you.
As the IT service provider of RWTH Aachen University, it is very important to us to make our IT services as easy to understand as possible. To give you an insight into IT Center Help and at the same time celebrate the third birthday of the documentation portal, we would like to take you on a short time travel with this blog post.
IT Center on the road – we are in Dublin for you!
Source: Own illustration
From June 21 to 23, 2023 the “Customer Advisory Council”, short CAC, of the company Dell took place in Dublin, Ireland. In order to support this event as a Dell customer with questions, suggestions and ideas for better cooperation, Peter Watzlawik traveled there on behalf of the IT Center and the “Service and Communication” group, which takes care of client tenders. In the following article, we will give you some exciting insights into the meeting.
Tips and Tricks for Microsoft OneNote
OneNote – is part of the Office package, but it is still not as well known as Word, Excel or PowerPoint.
Although, OneNote is much more useful than expected.
Source: Unsplash
Put simply, OneNote serves as a digital notebook. Not only can notes be created with the keypad, but handwritten notes can also be recorded with the mouse, touchpad or on a touchscreen display.
But this tool can do so much more. Notes that would otherwise be chaotically scattered in various folders can be clearly structured here and filled with various digital content and media. If you don’t like loose paper lying around and don’t want to have Post-Its stuck everywhere, this is the perfect alternative.
Whether you’re a student, a professional, or just like to keep things tidy, we have tips and tricks to help you get the most out of the tool.
