Kategorie: ‘Support, Services & Updates’
IT ServiceDesk: A Look Behind the Scenes
Source: Own Illustration
For many customers, IT support often looks like this: A click of a call or an email to the IT-ServiceDesk, and a short time later the problem is solved. But what happens behind the scenes to ensure that everything runs smoothly? In this blog post, we provide an insight into the varied day-to-day work of the IT-ServiceDesk.
Basics at RWTH: RWTHmoodle
Source: Own Illustration
Welcome to the fourth article in our series: Basics at RWTH. Having already dealt with topics such as the e-mail service, ConnectMe and the IdM self-service, today we are taking a closer look at RWTHmoodle – the central learning platform at RWTH Aachen University.
RWTHmoodle is the hub of learning for many students. Here you will not only find course materials and submission options, but also many other tools that make your everyday study life easier.
European Data Privacy Day 2025
Source: Freepik
Every year on January 28 is European Data Privacy Day – a date that reminds us of the importance of protecting our personal data and privacy in the digital world. We at the IT Center take this day as an opportunity to draw attention to key aspects of data protection. We already emphasised the importance of protecting our personal data in last year’s article.
Between Viruses and Worms
Source: Freepik
With the advent of the Internet in our everyday lives, the risk of malware such as viruses, worms and Trojans has increased dramatically. What began in the 1980s with distribution via floppy discs and CD-ROMs now takes place almost exclusively via the Internet. Various techniques and technologies make modern malware more inconspicuous and at the same time more dangerous – from stealthy data theft to automatic distribution via botnets.
Migration From RDS to DataStorage.nrw – What You Need to Know
Source: DataStorage.nrw
With the switch from Research Data Storage (RDS) to DataStorage.nrw, the migration of research data is due from the launch of DataStorage.nrw. In this article, we will give you an overview of how the migration works, what you should bear in mind and what changes you will have to expect.
Zero-Day Vulnerabilities
Source: Own Illustration
Imagine working every day on a computer that seems to run smoothly. Everything works as usual – until one day a security problem is discovered that nobody knew about. Suddenly, a security vulnerability is discovered that attackers have known about for weeks or even months and taken advantage of undetected. This type of vulnerability is known as a zero-day vulnerability. In this blog post, we’ll explore what exactly zero-day vulnerabilities are, why they are particularly dangerous and how best to deal with them.
RWTHapp: New Feature for Loans in the University Library
Source: Own illustration
We are pleased to announce an exciting new feature in the RWTHapp! From now on, all RWTH students have the opportunity to borrow books from the University Library (UB) even more easily. The new barcode scanning feature of the RWTHapp makes borrowing books easier than ever before.
Research Data Management at RWTH Aachen University: An Overview
Source: Own Illustration
Research data management (RDM) is a central topic in modern science that goes far beyond the mere collection and storage of data. It encompasses all processes that are necessary to securely collect, store and analyze data and make it usable in the long term. At RWTH Aachen University, a clear guideline and a structured infrastructure around the data lifecycle for RDM is provided, enabling researchers to manage their data sustainably and follow the principles of good scientific practice.
IT Center Annual Review 2024
Source: Freepik
The year 2024 is drawing to a close – a year full of exciting projects, successful collaborations and unforgettable moments at the IT Centre. From innovative events and new partnerships to internal team celebrations and significant changes and new ones, the year was characterised by growth, collaboration and joint development. In our annual review, we take a look at the highlights, changes and successes that made our year so special.
New Year at the IT Center: Together into 2025
Source: Own Illustration
The IT Center wishes all readers a happy new year! Just as you, dear reader, have probably been thinking about good resolutions that you want to try to realise in 2025, we have also made some plans for 2025: Together with you, we want to implement exciting projects, drive forward digital innovations and make IT services even more user-friendly.
