It’s all About Software Licenses
Single user license? Network license? We shed some light on it!
Source: Own illustration
The number of software products and their licensing terms (user agreements) is growing rapidly and steadily. In the meantime, users no longer only have to deal with the selection of the appropriate software product. They also have to deal with the appropriate form of license and compliance with the license terms. These usage agreements in particular are becoming increasingly complex. As a result, the field of correct software licensing has become extremely difficult to navigate. So how does software licensing actually work? Read the rest of this entry »
Changed Opening Hours During Carnival
Source: Freepik
As the data center of a Rhenish university rich in tradition, the IT Center of RWTH Aachen University also enjoys the fifth season.
Therefore, there will be changes in the opening hours of the IT ServiceDesk over the carnival days:
IT Slang for Laypersons
Source: Own illustration
Ever heard of PEBKAC? In a world full of IT experts, you pick up one or two unfamiliar words, an unknown abbreviation or an unintelligible phrase from day to day. In order to be a little more prepared as a layman or non-IT professional and not feel quite so lost, we have put together a few fun and perhaps helpful hacks for you. Have fun reading and please note: don’t take it too seriously! 🙂
Safer Internet Day 2023
Source: Safer Internet Day
Whether at work, at university, or during leisure time – the Internet and digital devices have become an omnipresent part of everyday life for the majority of people. We surf the internet from anywhere, at any time of the day. The question that arises though is: How safe is our use of the new media actually?
Numerous studies have repeatedly shown that many users massively underestimate the dangers associated with the use of new media. Year after year, the press reports on numerous cyber attacks in which the naivety and ignorance of users often lead to serious consequences. There is consensus among experts on one point: the most effective way to strengthen IT security is to raise awareness and train each individual user. This is exactly what the global Safer Internet Day (SID) campaign aims to do. Read the rest of this entry »
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
Change-Your-Password-Day
Source: Freepik
Today is the official “change-your-password-day”. We would like to take this opportunity to once again draw attention to the importance of password security and have prepared a few tips for you.
Because hand on heart – when was the last time you changed your passwords?
Behind the Scenes – Upgrade to Moodle 4.1
Source: Own illustration
On March 14, 2023 (*), RWTHmoodle will be updated to Moodle version 4.1. We have summarized all changes for our users on the info page.
But what is actually the story behind the change? For a look behind the scenes, we talked to the service manager of RWTHmoodle, Bernd Decker. Read the rest of this entry »
Protecting the HPC account with MFA
Protection of the HPC account
Source: Freepik
At least a little less than a dozen of Europe’s supercomputers were taken offline simultaneously in May 2020. Several university centres in Europe have been attacked by hackers and had to go offline. The unknown perpetrators hacked the accounts of the users in order to gain access to the supercomputers. Fortunately, our high-performance computer was not affected, but JURECA, JUWELS and JUDAC at the Jülich Supercomputing Centre, Hawk at the Stuttgart High Performance Computing Centre and the supercomputers at the Leibzig Computing Centre (LRZ), for example, fell victim to the attack.
NHR4CES: High-Speed 4 Science
Source: NHR4CES
Cards, posters, stickers and on social media: Everywhere you read the slogan “High-Speed 4 Science.” With this campaign, NHR4CES – National High Performance Computing for Computational Engineering Science – is drawing nationwide attention to its freely accessible service services.
Read the rest of this entry »
5 Tips on How to Keep Your Mobile Devices Safe
Source: Own illustration
They keep us connected at all times and in all places. They accompany us everywhere, wake us up, remind us of important appointments and provide us with entertainment. We are, of course, referring to smartphones. What was originally intended as a means of communication is now a calendar, camera, photo album, pocket watch, navigation device, pedometer and game console all in one. Even as most-used devices for Internet access, mobile devices have long since surpassed desktop computers. Smartphones are the very top of the list.
Mobile devices are practical everyday helpers, but they also hold a large amount of personal data, such as bank and credit card information. It is not uncommon for these end devices to even be used for two-factor authentication for bank transactions and other services. This makes them a popular target for hackers. With a few tips, you can effectively protect your mobile devices and the data stored on them. Read the rest of this entry »
