Schlagwort: ‘Fakten’
IT Fairytale Hour – Part 2
Source: Freepik
Today we continue with our series, “All about the myths in the world of IT”.
If you missed the first part of the myths, feel free to check out our last post.
“The full moon causes sleepless nights” – a myth we all know. Experts have long since proven that the moon does not have magical powers. The brightness releases less melatonin in the brain, which helps us fall asleep.
So it’s worth taking another close look at widespread half-truths.
In the world of IT, there are myths that we can get to the bottom of together.
Today, it’s all about IT security and what you should know about it.
IT Center Satisfaction Survey
Comments and Answers
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
Protecting the Climate From Your Desk
Source: Pixabay
At first glance, e-mail seems to be an environmentally friendly alternative to traditional letters: You don’t need paper and the letter doesn’t have to travel halfway around the world to the recipient by car, ship or plane. However, e-mails also cause greenhouse gas emissions in a completely different way – probably more than you think.
In today’s article, we explain why e-mails are also harmful to the environment to a certain extent. With our tips, we are sure you will be able to adopt a more ecological approach to digital communication and make a joint contribution to climate protection.
