IT Center Blog

Schlagwort: ‘Ticketportal’

Don’t Despair – Contact the IT Center!

January 9th, 2023 | by
Four call center figures with headset

Source: Freepik

You study at RWTH Aachen University or even work for the university and encounter technical challenges from time to time? Then this is the right blog post for you! Here we will show you how you can best find a remedy and how you can reach us if things do get tricky.

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More transparency for you –
the support level is now viewable in the ticket portal

July 28th, 2021 | by
Screenshot of the overview page in the ticket portal

Source: Pixabay

The IT-ServiceDesk is the central point of contact for all questions relating to the IT Center’s IT services. The support requests we receive every day are very diverse. To avoid losing track of them, all requests are recorded as “tickets”, assigned a unique ticket number/reference number for further tracking, and stored in an IT service management tool for further processing. To increase the transparency of ticket processing for our users, the IT Center offers a web interface to the Ticket-Portal.
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The Tickettool – a tool that connects

July 8th, 2020 | by

The IT-ServiceDesk is in charge of all questions concerning the IT services of the IT Center. As the central contact point for students, employees, institutes and cooperation partners of RWTH Aachen University, the IT support requests at our IT-ServiceDesk are particularly diverse. Good organisation is essential – and that’ where our Tickettool plays an important role.

The IT Center Tickettool: How to keep overview of your requests.
Source: Own illustration

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