Schlagwort: ‘Vernetzung’
The IT Center Picture Puzzle: NFDI4Ing Administrative Office
Source: Own illustration
#MeetMeWednesday
The long wait is over – finally the IT Center picture puzzle continues. In this article, you’ll learn all about the NFDI4Ingadministrative office. Who is behind it? What are the tasks and what does the future of the NFDI4Ing’s administrative office look like? This and much more you will discover in this interview.
Did you guess the keyword we were looking for? This time the correct answer was “networking”. If you want to know why this keyword represents the NFDI4Ing office, click on “Read rest of this entry”.
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
