Kategorie: ‘Fun & Facts’
Tips and Tricks for Microsoft OneNote
OneNote – is part of the Office package, but it is still not as well known as Word, Excel or PowerPoint.
Although, OneNote is much more useful than expected.
Source: Unsplash
Put simply, OneNote serves as a digital notebook. Not only can notes be created with the keypad, but handwritten notes can also be recorded with the mouse, touchpad or on a touchscreen display.
But this tool can do so much more. Notes that would otherwise be chaotically scattered in various folders can be clearly structured here and filled with various digital content and media. If you don’t like loose paper lying around and don’t want to have Post-Its stuck everywhere, this is the perfect alternative.
Whether you’re a student, a professional, or just like to keep things tidy, we have tips and tricks to help you get the most out of the tool.
The IT Center Picture Puzzle: IT Center Management
Quelle: Eigene Darstellung
#MeetMeWednesday: Our blog series “The IT Center Picture Puzzle” is drawing to a close, and to cap it all off, we have a particularly interesting interview in store for you. This time, the IT Center Management, Professor Müller and Mr. Bündgens, answer our questions. They talk about their daily tasks as well as about exciting projects and developments that will soon take place at the IT Center.
By the way, the key word we were looking for was “leadership”. Could you guess it? Find out more in this article.
Cybersecurity 101: Protecting the Digital Footprint in the Digital Age
Source: Own Illustration
In today’s digital age, our lives are increasingly intertwined with the online world. From social media profiles to online banking accounts, we leave a digital footprint that can be vulnerable to cyber threats. Protecting our digital presence and maintaining online privacy is more important now than ever. In this blog post, we’ll go over the basics of cybersecurity and provide practical tips for protecting your digital footprint.
Healthy Well-Being When Working From Home – Part 3
Source: Freepik
“Sitting is the new smoking” – everyone has probably heard this saying. Research in recent years has also shown that this is not just an empty phrase: Just 30 minutes of daily exercise has a positive effect on physical and mental health, such as strengthening the cardiovascular system or reducing the tendency to depression, etc. In part 3 of our series, we would like to give you some useful tips for feeling good and staying fit at home.
New software environment and operating system
for CLAIX
Source: Freepik
Maybe you have already noticed – the changeover to a new Linux distribution on the CLAIX has been going on for some time. Now it goes into the final phase, so that the old operating system CentOS 7 will be replaced by Rocky Linux 8.7. It is compatible with Red Hat Enterprise and brings a few changes.
Read the rest of this entry »
Call Center World in Berlin
Quelle: Own Illustration
For More Performance in Customer Dialogue
This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.
Hooray, Hooray, the 1000th Blog Post Is Here
Source: Own Illustration
Today we’re celebrating a big milestone at the IT Center! Our 1000th blog post – can you believe it? It’s okay for a blog post to break ranks and appear on a Thursday. But who actually provides you with new articles on exciting IT topics three times a week?
IT Center Satisfaction Survey
Comments and Answers
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Carnival Celebration at the IT Center 2023
Source. Own illustration
On fat Thursday, the IT Center was finally bright and colorful again.
Disguised employees from different departments of the IT Center met at the festively decorated IT-ServiceDesk at Seffenter Weg 23.
At exactly 10:11 am the carnivals party started. With suitable music the beloved fifth season was celebrated.
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
