Kategorie: ‘Fun & Facts’
New software environment and operating system
for CLAIX
Source: Freepik
Maybe you have already noticed – the changeover to a new Linux distribution on the CLAIX has been going on for some time. Now it goes into the final phase, so that the old operating system CentOS 7 will be replaced by Rocky Linux 8.7. It is compatible with Red Hat Enterprise and brings a few changes.
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Call Center World in Berlin
Quelle: Own Illustration
For More Performance in Customer Dialogue
This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.
Hooray, Hooray, the 1000th Blog Post Is Here
Source: Own Illustration
Today we’re celebrating a big milestone at the IT Center! Our 1000th blog post – can you believe it? It’s okay for a blog post to break ranks and appear on a Thursday. But who actually provides you with new articles on exciting IT topics three times a week?
IT Center Satisfaction Survey
Comments and Answers
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Carnival Celebration at the IT Center 2023
Source. Own illustration
On fat Thursday, the IT Center was finally bright and colorful again.
Disguised employees from different departments of the IT Center met at the festively decorated IT-ServiceDesk at Seffenter Weg 23.
At exactly 10:11 am the carnivals party started. With suitable music the beloved fifth season was celebrated.
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
Change-Your-Password-Day
Source: Freepik
Today is the official “change-your-password-day”. We would like to take this opportunity to once again draw attention to the importance of password security and have prepared a few tips for you.
Because hand on heart – when was the last time you changed your passwords?
IT Center Annual Review 2022
Source: Unsplash
Just a quick blink and 2022 is already over.
Now we are standing in the middle of the first chapter of 2023.
Last year was characterized by many changes, especially based on the motto “ away from online – towards presence”.
We are looking back at the past year and take you with us.
Tips & Tricks for Microsoft Outlook
Source: Unsplash
Microsoft Outlook is a popular software that is mainly used for managing e-mails and appointments. You use it to receive and send your e-mails, coordinate appointments, maintain contacts, and manage tasks. Despite the fact that it is frequently used on a daily basis, one doesn’t necessarily know all of its functions. For this reason, we have compiled six useful tips for you below, which will make using Outlook even easier.
Please note that some functions are available in Microsoft Outlook, but do not work or work differently in the web application. The tips and tricks mentioned here refer to the Microsoft Outlook software, which is included in the Office package. Read the rest of this entry »
The Best Snacks for Work at Home
Whether at work at home or in the office – sometimes snacks can be little saviours. Either when you are caught up by an afternoon sleepiness or when you have so much on your plate that your head starts spinning.
Source: Unsplash
Right then it is easy to be led into temptation to reach for chocolate or cookies. At work, you either have something for the small appetite in between or, if you have the opportunity, you can go to the bakery next door or to the cafeteria. What makes the whole situation a bit trickier, is working from home.
