Kategorie: ‘Insight IT Center’
ADAM – Active Directory Campaign
The “Managed Service Active Directory” service has been officially discontinued by the end of 2023.
Source: Freepik
There were several reasons for discontinuing this managed service. Among other things, the additional costs for the users, the high administrative maintenance effort and the insufficient scalability contributed to this decision.
Howevery, the IT Center of RWTH Aachen University already offers its facilities a far more advantageous alternative: the Active Directory for Workplace Management (ADAM for short).
After a three year project and pilot phase, during which the web interface and a security concept were designed, the managed service has now been introduced.
MATSE Trainee Wins 2nd Place at GermEval Contest
Source: Own illustration
Trainees bring a breath of fresh air to companies and often surprise with remarkable achievements. A notable example is Patrick Gustav Blaneck, a former MATSE trainee at the IT Center, who won the second place at the GermEval 2022 contest.
We as an employer think that it’s important to recognize and highlight the achievements of our employees. For that reason, we spoke with Patrick about his work, the experience he gained along the way, and his plans for the future.
Company Excursion 2023 in Landgraaf
Source: Own illustration
After a long break last fall, the IT Center employees were once again able to take part in a company excursion in 2022. Once again this year, we were looking forward to a day full of fun excursions.
The meeting point was the IT Center at 8:45 am. A bus was available to take the participants to the various activities. Of course, there was also the possibility to organize the journey by oneself. Whether by car or by bicycle, many good-humored interdepartmental communities were already formed on the way to the event.
The IT Center Picture Puzzle: NFDI4Ing Administrative Office
Source: Own illustration
#MeetMeWednesday
The long wait is over – finally the IT Center picture puzzle continues. In this article, you’ll learn all about the NFDI4Ingadministrative office. Who is behind it? What are the tasks and what does the future of the NFDI4Ing’s administrative office look like? This and much more you will discover in this interview.
Did you guess the keyword we were looking for? This time the correct answer was “networking”. If you want to know why this keyword represents the NFDI4Ing office, click on “Read rest of this entry”.
Participation in the Conception Phase of the DKZ.2R
Source: Forschungszentrum Jülich
Together with the Forschungszentrum Jülich (FZJ), the IT Center is participating in the conception phase of the Data Competence Center for the Rhine-Ruhr region, DKZ.2R for short. 22 projects were selected by the Federal Ministry of Education and Research (BMBF) from a total of 74 applications to participate in the conception phase.
Family-Friendliness At The IT Center
Source: Own illustration
Once again this year, RWTH Aachen University has awarded the “Famos for Family” prize to family-friendly heads of an organizational unit. The prize is endowed with 500 euros and honors heads of facilities and teams at RWTH Aachen University who are committed to a family-friendly work-life balance. We are delighted and congratulate our IT Center Director, Professor Matthias Müller, for receiving this award this year.
The Welcome Week for the Summer Semester 2023
Source: Own illustration
The first three weeks of the semester are over and introductory events have already taken place. Did you also attend the Welcome Week before the start of the semester? This series of events offers international students in particular the opportunity to familiarize themselves with the services and processes of RWTH Aachen University.
The IT Center was present again this year. On March 23, 2023, we gave a live digital presentation on our IT services. On March 30, 2023, we were even live on site at the Freshers’ Fair, offering advice and support to new students. The following blog post is a follow-up of the Welcome Week and also includes assistance for a successful semester.
We Are There for You During Our Company Excursion!
Source: Freepik
On Friday, April 21, 2023, our annual company excursion will take place. As a result some employees of the IT Center, including the IT-ServiceDesk, won’t be available on this day. Therefore, there may be occasional delays in ticket processing or availability by phone.
However, the opening hours of the IT-ServiceDesk will not be affected: Read the rest of this entry »
Training Finished – What Now? Part 2
Source: Freepik
Over the past few weeks, we’ve been providing you with information about the training program for management assistants in dialogue marketing. With this article, we have now reached the end of the blog series on the DiMa training program. We have presented the profession in the form of a profile, explained the application process, and one of our current trainees has described the training and the path to it from his perspective. In the previous article, you could read reports on the experiences of internal former trainees.
In order to provide you with the final exciting perspectives, Katharina and Nina will now report on their experiences. Both have successfully completed their training in contact centers and are now working at the IT center. Read the rest of this entry »
Call Center World in Berlin
Quelle: Own Illustration
For More Performance in Customer Dialogue
This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.
