Kategorie: ‘Support, Services & Updates’
Omnichannel Telephony: Bilingualism
Source: Freepik
After around three successful years with our omnichannel system, we are taking the next step: in order to meet the modern requirements of an international university, we are making our telephone system bilingual to make communication more efficient and user-friendly. But what exactly does that mean? And what is behind our omnichannel system?
IT Center Satisfaction Survey 2024 – Your Opinion Counts!
Source: Freepik
This week our IT Center Satisfaction Survey 2024 started. This survey is aimed at all people who use the services of the IT Center.
In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.
Basics at RWTH: E-Mail
Source: Freepik
As part of our blog series “Basics at RWTH”, today we are introducing you to the RWTH e-mail service, which is essential for your daily communication in everyday university life. We have compiled the most important information for you so that you can get started quickly and easily with your e-mail inbox – if you haven’t already done so.
RWTH Welcome Week – On Site For You!
Source: Own illustration
This year, RWTH Aachen University is once again welcoming new international students with the traditional Welcome Week. The events offered them an ideal opportunity to get to know the services and processes at RWTH better.
We at the IT Center were also there on September 25, 2024, as a point of contact at the Freshers’ Fair as part of Welcome Week. In this blog post, you can find out how the successful exchange with students went.
Welcome to the Winter Semester 2024/2025!
Source: Pixabay
How can time pass so quickly that we are already seeing each other again for the new winter semester? Or that we are meeting for the first time.
Whether “old” or “new” – we would like to welcome you all to the winter semester 2024/2025.
Studying has become much more digital in recent years. Laptops, tablets and smartphones have become indispensable.
Are you already connected?
Basics at the RWTH: The ConnectMe Coupon Procedure
Source: Own illustration based on Freepik
Have you enrolled and signed your employment contract? Congratulations and welcome to RWTH Aachen University!
So that you can now use all (IT) services at RWTH, you need a username in the form ab123456. You will receive this after registering in Identity Management. We explain how this works in this article.
RWTHmoodle – Find the Right Guide for You
Source: Own illustration
The RWTHmoodle service is indispensable in everyday study life, both for students and lecturers. It is therefore particularly important for all those involved to ensure suitable access to detailed documentation.
With this in mind, our RWTHmoodle help has been comprehensively revised. Due to the large number of available instructions, it was often difficult in the past to quickly find the right documentation. To simplify this, we have developed a clearly structured and more user-friendly navigation that provides easy and targeted access to the desired Moodle help.
Changed Opening Hours on September 27, 2024
Source: Freepik
Due to an internal event, the IT-ServiceDesk will only be open for you during limited opening hours on Friday, September 27, 2024.
MoodleCafé – Exchange Format for Good Teaching With RWTHmoodle
Source: own illustration
Are you looking for good practice examples for the use of RWTHmoodle in teaching? Then visit the ‘MoodleCafé’.
In this new digital exchange format, lecturers from different departments at RWTH Aachen University will present concrete examples of how they use specific functions such as StudentQuiz, PDF annotation or gamification to benefit their teaching. Take the opportunity to familiarise yourself with previously little-known functions in RWTHmoodle, exchange ideas about challenges and solutions and benefit from the positive experiences of your colleagues.
Security in E-mail Traffic 3: LDAP Address Book
Source: Freepik
The LDAP address book (LDAP = Lightweight Directory Access Protocol) is a type of database or directory that an email application queries via a predefined path (server name, port, branch/search base) in order to find out the user certificate of an email address, for example. If such an LDAP address book is integrated into your own email application, encrypted emails can be sent directly, for example, provided the recipients have published their user certificate in the LDAP address book. Not every e-mail has to be sent encrypted, but you can select this option if you wish and after successful setup. Read more about the encryption of emails in part 2 of the blog series.
