Kategorie: ‘Support, Services & Updates’
Welcome, Webex!
Source: Freepik
Today, Webex was activated RWTH-wide. All employees can now use the cloud-based messenger and team collaboration app from Cisco Systems.
In the first blog post about Webex, we familiarized you with the first steps. You now know how to install the app and how to log in afterwards.
But what features does Webex offer and how exactly are they used? We will answer these questions in the following article and introduce you to the four most important functions for using Webex at RWTH Aachen University: Softphone, Chat Collaboration, Cloud Calling, and Meetings.
RWTHmoodle: New Features and Plugins in Pilot Operation
Source: Own illustration
Since 2019, RWTHmoodle has been part of everyday teaching and learning and is constantly being further developed to make E-Learning easier for students and teachers.
This winter semester, there are four new features as well as two plugins that can be tested in pilot operation by interested teachers.
In September, all professors and academic staff received an e-mail to find test subjects for the new plugins. At the end of the pilot phase, an evaluation will be conducted to decide whether the plugins will be used permanently.
You can find out which pilot plugins and innovations these are in the
following blog post.
IT Center Satisfaction Survey 2023 – Your Opinion Counts!
Source: Freepik
This week our IT Center Satisfaction Survey 2023 started. This survey is aimed at all people who use the services of the IT Center.
Read the rest of this entry »
Certification of the Quality Management System
Source: Freepik
The IT Center at RWTh Aachen University is home to various divisions that are responsible for different subject areas. Among others, the Networks department, which is responsible for the operation and renewal of the centrally managed communication networks of RWTH.
Central tasks include the provision of a reliable and high-performance communications infrastructure to safeguard the university’s research, teaching and administrative operations.
In order to relieve the employees, a quality management system (QMS) was introduced, which was accredited according to ISO 9001 for the first time this year.
You can find out in this blog post what exactly the QMS is used for and how the ISO 9001 certification took place.
Welcome to the Winter Semester 2023/2024!
Source: Freepik
The city is filling up with young people, the leaves are slowly starting to turn colorful. This can only mean one thing: A new winter semester is about to begin!
We welcome you and wish you a successful winter semester 2023/2024!
Studying has become much more digital in recent years. This means that people are not only learning from books but also a lot on their laptops, tablets and smartphones. Are you already connected?
Be Future: Fair for Young People
Source: Own illustration
In the past few days, the “Be Future” fair was once again held at the St. Ursula Gymnasium in Geilenkirchen. This fair offers a comprehensive insight into the wide range of career opportunities – be it university studies, dual course of studies or apprenticeships.
Since the first Be Future in 2006, more and more students have been visiting this fair and this time there were more exhibitors than ever before. Nearly 90 exhibitors were on hand to provide information to around 2,000 young people about what options are available after school and what to expext in a univeristy or apprenticeship.
IT Fairytale Hour – Part 2
Source: Freepik
Today we continue with our series, “All about the myths in the world of IT”.
If you missed the first part of the myths, feel free to check out our last post.
“The full moon causes sleepless nights” – a myth we all know. Experts have long since proven that the moon does not have magical powers. The brightness releases less melatonin in the brain, which helps us fall asleep.
So it’s worth taking another close look at widespread half-truths.
In the world of IT, there are myths that we can get to the bottom of together.
Today, it’s all about IT security and what you should know about it.
Changed Opening Hours on September 29, 2023
Source: Unsplash
Due to an internal event, the IT Center will only be open for you during limited opening hours on Friday, September 29, 2023.
RWTHmoodle – Results of the User Survey 2023
Source: Freepik
The RWTHmoodle user survey has become an integral part of the IT Center and the Center for Teaching and Learning Services/Learning Platform Management, and this year the users of RWTHmoodle were once again able to evaluate the system and the services related to the teaching and learning platform, e.g. the training and support offerings. The focus was primarily on the new version 4.1, which was introduced in March 2023.
A total of 36,167 people who actively used at least one learning space in the summer semester of 2023 were invited to take part in the survey in July. This means that not only students were addressed, but also all learning space managers, supervisors and other participants. 1,876 people took the opportunity to give their feedback and contribute to the long-term optimization of RWTHmoodle and its support services.
Ticket Tool Info – Part 3: Upcoming Upgrade
Source: Own illustration
In the first article of the Ticket Tool-Info series, we introduced you to the ticket tool and its functions. The second article was about the ticket portal and its advantages. In this third and final part of our Ticket Tool-Info series, we would like to tell you about the upcoming upgrade, which will take place from 12 September to 13 September 2023. We’ll also let you know about the service restrictions that will come with it.
