Kategorie: ‘Support, Services & Updates’
Change Management in IT: Planning and Implementation Using the Example of the X-WiN Routing Switch
Source: Own Illustration
IT systems are never really “finished”: no sooner has a change been successfully implemented than the software has to be updated or hardware replaced elsewhere. These changes keep us on our toes in the IT Center, but they also pose a challenge in terms of organisation. In this blog post, we take you behind the scenes of change management and use the example of the X-WiN routing switch to show you how we plan such a change in advance.
RWTHmoodle: Usage Survey 2025
Source: Own illustration
Since the introduction of RWTHmoodle in 2019, the usage survey for our teaching and learning platform has become a tradition. This year, we want to know how you rate the platform in terms of performance and usability, among other things. Anyone who is booked as a learning room manager in a learning room can also answer questions on the topics of training and AI tools.
Were you booked in at least one learning room as a student, additional participant, supervisor or learning room manager in the summer semester 2025? Then take your chance from August 4 to 24, 2025 to contribute to the improvement of RWTHmoodle and the support services by participating in the usage survey.
The New RWTH Software Shop
Source: Own Illustration
To make the provision of software to RWTH members even more efficient, transparent, and user-friendly, the IT Center is providing a new central solution: the RWTH Software Shop. This is aimed at both institutions and employees as well as students at RWTH Aachen University and combines a wide range of software offerings on a single platform. The new shop will be available to all target groups from July 29, 2025. Centralized access not only simplifies the ordering process, but also improves product support and usage.
SysAdmin Day 2025–Thank You for Keeping Everything Running
Source: Own Illustration
On the last Friday in July, the 25th, it’s that time again: System Administrator Appreciation Day reminds us how much we owe to the work of our admins and IT specialists. We at the IT Center would also like to use this day to say a huge thank you to our colleagues and all system admins. You ensure that our systems remain stable, secure and available around the clock – whether it’s the mail server, network technology, the server landscape or individual support requests. Nothing would be digital without you!
DataStorage.nrw: Ready and Available!
Source: Own illustration
We recently informed you about the upcoming migration from Research Data Storage (RDS) to DataStorage.nrw. Now the long wait is over: DataStorage.nrw is now fully operational at all four locations. In this blog post, you can find out exactly what this means and what you as a Coscine user need to bear in mind.
Successful Renewal of RWTH’s Central Internet Access Routers: X-WiN Migration Completed
On Tuesday evening, June 10, 2025, the time had come: In a planned and precisely executed maintenance window between 9 and 10pm, the heart of the RWTH network infrastructure was modernised – the migration to the new Catalyst 9600 router generation was successfully completed!
Source: Own illustration
SOC On-Call Service: IT Security Around the Clock
Source: Own illustration
Whether it’s suspicious activity on the network, compromised user accounts, or acute cyber attacks – every minute counts in an emergency. In order to be able to respond to security incidents at RWTH even faster and more effectively in the future, the IT Center’s Security Operation Center (SOC) has had an on-call service since June 1, 2025. This means that the SOC team can now also be reached outside regular working hours if necessary, ensuring greater security in the university network around the clock.
Network Renewal: From Project to Regular Operation
Source: Own Illustration
After several years of intensive planning and implementation work, the network renewal at RWTH Aachen University is approaching an important milestone: Since its launch in 2018, the finish line for the end of 2026 is slowly coming into view. You can also read about our interim status in 2022 in our previous blog article. The completion of the measures in the individual university buildings marks the transition from project to regular operation. The aim of the network renewal is to modernize the communication infrastructure, which is in some parts severely outdated, and to put it on a future-proof footing—technically, organizationally, and operationally.
Towards the Future with AI – How the IT Center Is Supporting RWTH Aachen University on Its Way into the AI Age
Source: Pixabay
Artificial intelligence (AI) is no longer a topic for the future – it has arrived in the centre of society and is changing the way we research, learn and work. As one of Europe’s leading technical universities, it is therefore crucial for RWTH Aachen University to actively engage with the potential and challenges of this technology.
As RWTH’s central IT facility, the IT Center plays a central role in this: it develops technical solutions, ensures a data protection-compliant infrastructure and creates new services that enable the use of AI in the university context.
And not just since yesterday: For some time now, the IT Center has been working intensively on making artificial intelligence usable for the entire university.
Changed Opening Hours in July 2025
Source: Freepik
Due to internal events, the IT-ServiceDesk will only be available to you during limited opening hours on July 11 and July 18, 2025.
