Kategorie: ‘Support, Services & Updates’
IT Center Help – Your Lifesaver in IT Matters
Source: Freepik
Have you forgotten the password to your RWTH e-mail account? Or are you new at the IT Center and need to insert a coupon for your employee email? Maybe you want to register the campus WLAN eduroam on a new device.
Many questions you can get answers to. Moreover, you don’t even have to pick up the phone or start a chat to get them. Because the solution to all of them is called IT Center Help. Never heard of it? Then we need to change that very quickly!
The GitLab Project LifeCycle goes into the second round
Source: Pixabay
GitLab is used at RWTH Aachen University with pleasure and actively. However, after projects have been processed, a lot of data often accumulates that is no longer used. To prevent a mountain of data waste from piling up in GitLab, a Project LifeCycle for RWTH was designed and introduced at the IT Center. In March 2021, it went live.
In the first few weeks, we received a number of suggestions and requests for adjustments to the process from users. So that these could be examined in detail by the responsible department, the GitLab Project LifeCycle was paused for the time being.
The review and revision phase has now been completed. In this article, we present the adjustments made with the help of the feedback.
The RWTH email address – your faithful companion to stay up to date
Source: Pixabay
To avoid chaos, in this article we summarize what the RWTH email address is and what else you need to keep in mind around it. Read the rest of this entry »
Founding of an association: Moodle an Hochschulen
The Virtual Founding Meeting
Source: Own illustration
On July 22, 2021, the non-profit association “Moodle an Hochschulen” was founded during a video conference between 29 universities. With this foundation, a representation of interests for the digital education platform Moodle was created. Read the rest of this entry »
More transparency for you –
the support level is now viewable in the ticket portal
Source: Pixabay
The IT-ServiceDesk is the central point of contact for all questions relating to the IT Center’s IT services. The support requests we receive every day are very diverse. To avoid losing track of them, all requests are recorded as “tickets”, assigned a unique ticket number/reference number for further tracking, and stored in an IT service management tool for further processing. To increase the transparency of ticket processing for our users, the IT Center offers a web interface to the Ticket-Portal.
Read the rest of this entry »
Our “About IT” module 2021
Source: Pixabay
At the IT Center, everything is about technology – but what is behind it in detail?
This and much more was exactly what the new office management trainees of the RWTH Aachen University learned at the About IT module on 11 January 2021. Whether RWTHmoodle or IdentityManagement – employees and trainees very often have to deal with various IT services at RWTH Aachen University and the IT Center is the central point of contact for this. Read the rest of this entry »
The IT-ServiceDesk is reopening for personal support!
Source: Pixabay
We can finally welcome you in person again! Our IT ServiceDesk is reopening and you can get our assistance directly on site. Read the rest of this entry »
New layout for PasswordReset
Source: Pixabay
Who does not know it? With all the passwords and usernames you have to remember, it can easily happen that you suddenly can’t remember anything when logging in.
Fortunately, this is not a problem at all because there is the possibility to set a new password before logging into the RWTH Single Sign-On or to have the username sent to you. After logging into the RWTH Single Sign-On account, you can then set passwords for all other services in IdM Selfservice. Read the rest of this entry »
The people behind RWTHjupyter – a developer interview
Welcome to RWTHjupyter!
Source: RWTHjupyter
At the beginning of the year, we announced that the RWTHjupyter service had entered the pilot phase. The goal is to ensure a stable process in the subsequent regular operation by building up experience, taking over operations and setting up support structures.
But have you ever wondered who are the people behind RWTHjupyter that have made it this far?
Today we introduce you to one of the developers: Steffen Vogel works as a research associate at the Institute for Automation of Complex Power Systems (ACS) and has been there from the beginning. We were allowed to interview him about the development of RWTHjupyter.
Time to say goodbye, L2P!
Source: Pixabay
The time has come: After 14 years, it is with a heavy heart that we say our final goodbyes to L2P.
Until 2019, L2P was the central teaching and learning platform at RWTH Aachen University. In the course of “Digitalization Strategy for Teaching” it was decided to switch to Moodle as an open source software. After a successful test and pilot phase, RWTHmoodle was implemented into university-wide operation in the summer semester 2019 and since then L2P has only served as an archive. Read the rest of this entry »
