Schlagwort: ‘Chat’
Welcome, Webex!
Source: Freepik
Today, Webex was activated RWTH-wide. All employees can now use the cloud-based messenger and team collaboration app from Cisco Systems.
In the first blog post about Webex, we familiarized you with the first steps. You now know how to install the app and how to log in afterwards.
But what features does Webex offer and how exactly are they used? We will answer these questions in the following article and introduce you to the four most important functions for using Webex at RWTH Aachen University: Softphone, Chat Collaboration, Cloud Calling, and Meetings.
Don’t Despair – Contact the IT Center!
Source: Freepik
You study at RWTH Aachen University or even work for the university and encounter technical challenges from time to time? Then this is the right blog post for you! Here we will show you how you can best find a remedy and how you can reach us if things do get tricky.
New Design and new Features – the new Chat
Source: Own illustration
Since 2015, in addition to phone and personal support, the IT Center’s Service & Communication department has also been providing chat support. By using this service, you can get in touch with the IT Center’s support team quickly and easily.
By now, our chat support has become indispensable. No matter whether you have questions about RWTHonline and RWTHmoodle, are surfing the IT Center website or visiting our IT Center Help documentation portal, you can send us your questions with just one click on the Chat Support button at the bottom of the screen. Many of your concerns can already be solved quickly and conveniently via this channel. Due to the increased number of enquiries, our availability via Chat Support was extended in March 2020. As of this date, you can reach us via chat from 7:30 a.m. to 6:00 p.m.. In addition, the chat support has now also been connected to our omnichannel system.
