Schlagwort: ‘Zufriedenheitsumfrage’
Results of the 2026 RWTHmoodle Usage Survey
Source: Own Illustration
At the end of the 2026 summer semester, the annual RWTHmoodle usage survey was conducted once again. The survey is an integral part of the collaboration between the IT Center and the Center for Teaching and Learning Services (CLS). Its purpose is to optimize RWTHmoodle and the associated support services. In addition, questions on topics of particular current relevance are asked each year. The latest survey placed special emphasis on the topics of accessibility and the use of AI. In this blog post, we’ll give you an overview of the results of the 2026 usage survey.
IT Center Satisfaction Survey 2026 – Your Opinion Counts!
Source: Own Illustration
On October 26, 2026, our IT Center Satisfaction Survey 2026 started. This survey is aimed at all people who use the services of the IT Center. In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.
Team UX at the IT Center
Source: Own Illustration
In this series, the IT Center’s UX team reports on its work. When developing interactive systems such as websites and apps, not only HTML, CSS and JavaScript play a decisive role, but also usability and user experience. Put simply, this refers to the question of whether a system supports its users in achieving their goals effectively, efficiently and satisfactorily and what perceptions and reactions result from using a system.
At the IT Center, we also focus on the usability and user experience of our systems. User tests such as the annual satisfaction survey on the RWTHapp are a key tool that we use for this. You can find this year’s results here.
IT Center Satisfaction Survey 2024 – Your Opinion Counts!
Source: Freepik
This week our IT Center Satisfaction Survey 2024 started. This survey is aimed at all people who use the services of the IT Center.
In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.
IT Center Satisfaction Survey 2023 – Your Opinion Counts!
Source: Freepik
This week our IT Center Satisfaction Survey 2023 started. This survey is aimed at all people who use the services of the IT Center.
Read the rest of this entry »
IT Center Satisfaction Survey 2022 – The Results Are In!
Source: Freepik
In October and November 2022, we conducted our annual IT Center Satisfaction Survey, in which all members of the RWTH Aachen University were able to rate the services and support offered by the IT Center. In the survey, we also asked for your suggestions for improvements.
Over the past few years, your satisfaction with our services and support has increased steadily.
IT Center Satisfaction Survey
Comments and Answers
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
IT Center Satisfaction Survey 2022 – Your Opinion Counts!
Source: Freepik
This week our IT Center Satisfaction Survey 2022 started. This survey is aimed at all people who use the services of the IT Center. In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous. Read the rest of this entry »
The IT Center Picture Puzzle: Service & Communication Department
Source: Own illustration
#MeetMeWednesday: We continue with our series “The IT Center Picture Puzzle“. This time we have an exciting interview with the head of department Sarah Grzemski in store for you.
The word “communication” is synonymous with the Service & Communication (SeKo) department. The reason for this will be presented to you in the current blog post. We provide exciting insights behind the various scenes of the department, which, by the way, do not only consist of support requests 😊 …. We present what makes the department special and what current projects and developments are currently in the pipeline. Be curious!
IT Center Satisfaction Survey 2021 – The Results are in!
Source: Freepik
In October and November 2021, we conducted our annual IT Center Satisfaction Survey, in which all members of the RWTH Aachen University were able to rate the services and support offered by the IT Center.
In the survey, we also asked for your suggestions for improvements and – due to the special situation – asked questions about the IT Center’s handling of the Corona situation.
