Kategorie: ‘Announcements’
Good News: Personal Submission of DFN Certificate Applications possible again
We are pleased to inform you that the personal acceptance of DFN user and server certificate applications will be possible again from Thursday, 14 May 2020 in the IT Center, in the building at Seffenter Weg 23 upper entrance.
After booking an appointment, you can now personally bring your user and server certificate applications from Tuesday to Thursday between 08:00am and 03:00pm.
User and server certificates can now again be handed in personally at the IT Center, Seffenter Weg 23. We are looking forward to it!
Source: Own illustration
Due to the strict regulations, access must be coordinated. This makes it necessary to book an appointment via our online appointment planning tool. Please also remember that your certificate applications can only be accepted upon presentation of an official, valid photo identification.
Please respect the following hygiene rules:
- Wear a mouth and nose guard throughout the building.
- Disinfect your hands after you enter the building, i.e. before you meet our staff.
- Please keep at least 2 meters safety distance.
- We give you a smile, but do not shake hands.
Please do not forget to bring along:
- Completed and signed server or user certificate application
- Official, valid photo identification
- Mouth and nose guard
- Mobile phone to be granted access to the building on site
You will receive detailed information about the procedure with your appointment confirmation. If you have any further questions, please leave us a comment under this blog post or contact us by phone, e-mail or via our chat support.
E-mail: servicedesk@itc.rwth-aachen.de
Contact by phone: +49 241 / 80-24687
Monday to Friday from 07:30am to 06:00pm
Chat support: Monday to Friday from 07:30am to 06:00pm
We are looking forward to seeing you!
Your team of the IT Center
Responsible for the content of this article is Nicole Filla.
Jahresbericht 2018/2019 – Das IT Center berichtet
Als Verantwortlicher für die IT-Unterstützung von hochschulweiten Prozessen arbeitet das IT Center kontinuierlich daran, einen qualitativ hochwertigen Servicekatalog anzubieten. Dieser Katalog beinhaltet IT-Lösungen für Studium, Forschung und Lehre. Auch aktuelle Sicherheitsstandards müssen dabei stets eingehalten werden. Das IT Center befindet sich daher in permanenter Weiterentwicklung, um die Effektivität, die Effizienz und die Sicherheit der IT-Infrastruktur zu gewährleisten.
Cover des neuen Jahresberichts 2018/2019 des IT Centers
Quelle: Eigene Darstellung
Seit nun über mehr als 7 Jahren berichtet das IT Center über seine Aufgaben, Ziele, bedeutsamen Entwicklungen und umfangreiche Projekte in Form eines zweijährlichen Jahresberichts. Dieser Jahresbericht soll nicht nur einen Einblick in die erbrachten Leistungen des IT Centers verschaffen, sondern auch seine Arbeit in verschiedenen Projekten und Veranstaltungen veranschaulichen.
Our opening hours over the Easter holidays
Even if the situation is not ideal at the moment – Easter is coming!
This year it is not possible to have a big get-together, but a few quiet days with our loved ones (even if only virtually) will surely bring us some fresh air and some spring mood for the following weeks.
Also at Easter the IT Center stays at home.
Source: Own illustration
We are still available for you
Don’t worry – of course the IT-ServiceDesk of the IT Center is still available for you. Even though the locations at Seffenter Weg 23, SuperC and Wendling Weg 10 are temporarily closed for personal support, you can still send us your support requests via other communication channels: The team is available via e-mail, phone and chat.
Source: Own illustration
E-Mail support
Send us an e-mail with your request to the e-mail address of the IT-ServiceDesk.
Phone support
Call us between 7:30am and 6:00pm at the telephone number 0241/8024687. Please understand that the voice transmission is not always in a quality as good as usual.
Chat support
We have adjusted our times for the chat support for you: You can now chat with us from 7:30am to 6:00pm.
In addition, we have compiled the latest advice and information on the most important services of the IT Center and the availability of the IT-ServiceDesk on our website.
If you still need information or instructions, please feel free to leave a comment under this article or send us an e-mail.
Responsible for the content of this article is Nicole Kaminski.
Changed Consulting Times at the IT-ServiceDesk
Source: Pixabay
Due to the current development concerning the spread of the coronavirus and the recommendations of the responsible authorities, the RWTH Aachen University is also forced to implement further measures to contain the spread of the virus and to relieve the health care system. The common goal is to stop the further spread of the virus as far as possible and to slow down the speed of its spread.
In this context, personal counselling services are also offered mainly by telephone and online. Public traffic will initially be reduced to a necessary minimum up to and including 10.04.2020.
For our IT-ServiceDesk this means the immediate closure of the Super C location. From next Monday, the advice centres at Seffenter Weg 23 and Wendlingweg 10 will also be closed.
Of course you can still reach us by e-mail and telephone. In addition, we will adjust the times for chat support (app.rwth-aachen.de/chatsupport) from 16.03.2020 to 07:30 to 18:00.
We thank you for your understanding.
Auch bei uns geht’s bunt zu – Our opening hours during carnival
Everybody is already in the starting block for carnival and of course the IT Center is also in party mood. Nevertheless we will guarantee our services on the carnival days, even if a little bit limited.
Source: Unsplash
2019 – Wir blicken auf ein Jahr voller prägender Ereignisse zurück (II)
Quelle: Eigene Darstellung
Wie angekündigt geht es nun weiter mit unseren Highlights der Monate Juli bis Dezember. Angefangen bei der Verteidigung des Meistertitels “Exzellenzuniversität“ durch die RWTH Aachen, über die Eröffnung unserer lieb gewonnenen Social Media Kanäle bis hin zu unseren Reisen in den Osten und Westen auf spannende HPC Konferenzen.
2019 – Wir blicken auf ein Jahr voller prägender Ereignisse zurück (I)
Quelle: Eigene Darstellung
Spotify und Co. haben ihn schon geliefert – den großen Jahresrückblick 2019 samt all Euren persönlichen Highlights des Jahres.
Nun möchten auch wir Euch die Höhepunkte präsentieren, die uns im Jahre 2019 am meisten bewegt haben. Gleichzeitig können wir so gemeinsam Revue passieren lassen, welche großen Veränderungen Einfluss auf uns hatten. Wir haben „Hello!“ zu RWTHmoodle und „Bye Bye!“ zu L²P gesagt, Social Media in Form von Facebook, Twitter, LinkedIn und Youtube ins IT Center geholt, Konferenzen auf der ganzen Welt besucht, Spitzenplätze bei den TOP500 und Green500 sowie die Einweihung des CLAIX-2018 gefeiert. Aber wir haben auch alte Freunde wie CAMPUS-Office in den Ruhestand gehen sehen.
We’re taking a Christmas break!
Source: Pixabay
The IT-ServiceDesk is now entering hibernation as well. But don’t worry, the IT service is guaranteed at all times!
“CAMPUS-Office for Students” Says Goodbye to a Well-Deserved Retirement
Next Monday, 16.12.2019, we say goodbye to CAMPUS-Office of the RWTH. The former campus management system for planning studies and teaching will be finally switched off this weekend. Its functions have been replaced by RWTHonline since the winter semester 2018. What this means for you and what you should do before we say “Bye-bye CAMPUS-Office” on Monday, you will find out in this article.
That’s it: Bye bye CAMPUS-Office!
Source: Own illustration
