Kategorie: ‘Topic’
SocialHub PopUp Event in Munich
Source: Own Illustration
To manage social media channels efficiently, the IT Center’s marketing team relies on the SocialHub management tool. This allows us to maintain an overview and optimize our online presence. Twice a year, SocialHub invites its customers to its pop-up event.
Not only are new features for the social media management tool presented here, but exciting insights into other companies are also given and interesting guest lectures are held.
Ritchy Explained – How the Chatbot Works & How to Get the Most Out of It
Source: Own Illustration
In our last post, we introduced you to Ritchy, the IT-ServiceDesk’s AI-powered support chatbot. If you’re not yet familiar with Ritchy, we recommend reading the first post first. There you can learn more about the background and development of the chatbot.
When you select the support chat function on our IT Center website, in IT Center Help, or directly in RWTHmoodle, you can now choose whether you want to chat with Ritchy or with the IT-ServiceDesk staff. But if you’ve been wondering how Ritchy works in detail, we have the answer for you in this post.
IT Center Satisfaction Survey 2025 – Your Opinion Counts!
Source: Freepik
On October 20, 2025, our IT Center Satisfaction Survey 2025 started. This survey is aimed at all people who use the services of the IT Center. In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.
The Status Message Portal – Keep up to Date!
Source: Own illustration
Are you familiar with the Status Message Portal?
The website maintenance.rz.rwth-aachen.de provides you with messages about current maintenance, (partial) malfunctions, and outages of all central IT systems of the IT Center. The details specify what is going on, since when, and – if known – when it is expected to be resolved.
Since October 15, 2025, it has a new look and improved features.
Printing service at the IT Center
Source: Own illustration
Are you looking for an impressive poster for your Event? Are you planning to present your project at a trade fair? Then the IT Center Printing Service is the place to go!
Take advantage of our first-class service and benefit from high-quality print results that impress. We are happy to advise you by phone or email to find the right printing solution for you.
Digital Courtesy With Consequences – The Ecological Footprint of AI Chats
Source: Freepik
Artificial intelligence has become an integral part of everyday life for many university members. Language models such as ChatGPT provide support in writing scientific texts, programming, research, and translations. RWTH Aachen University also has a powerful AI system at its disposal in the form of RWTHgpt, which can be used in a variety of ways. While the technical possibilities are constantly growing, another question is increasingly coming into focus: How sustainable is our use of AI?
ELN@RWTH in Regular Operation Starting in October!
Source: Own illustration
The big moment has arrived! The innovative electronic laboratory notebook (ELN) service, ELN@RWTH, officially began regular operations on October 1, 2025. We are excited to celebrate this significant milestone with you! Read on to learn everything about the background and numerous advantages of the ELN@RWTH service.
IT Center Oktoberfest 2025
Source: Own illustration
On September 26, 2025, it was once again time to say “O’zapft is!” – the IT Center invited guests to its traditional Oktoberfest. Daniel Bündgens, Chief Executive Director of the IT Center, opened the festivities with a warm welcome and got the numerous guests in the mood for a lively evening full of Bavarian atmosphere.
fIT Courses: IT Knowledge Made Easy
Source: Own illustration
Whether you’ve just started your first semester or are already in the middle of your studies, IT skills are a real advantage in any subject area. This is exactly where the fIT courses at RWTH come in: they offer you the opportunity to learn how to use important programs or refresh your existing knowledge. Whether Excel, MATLAB, or Python – the free training courses will get you ready for your studies, research, and beyond.
KI:connect.nrw – On the Path to 350,000 Users
Source: Own Illustration
In our first post, we introduced the launch of the KI:connect.nrw project. The aim of the project is to provide universities in NRW with a privacy-compliant and customizable way of using generative AI via the central webinterface of KI:connect. In the meantime, there has been significant progress: The following five universities are now successfully connected and are actively using KI:connect:
- FernUniversität in Hagen
- Fachhochschule Aachen
- Hochschule Ruhr West
- RWTH Aachen University
- Technische Hochschule Köln
This means that KI:connect is now available to more than 170,000 students and staff in the fields of study, teaching, and research.
