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Reopening of the IT-ServiceDesk at SuperC and the Printing Service at Seffenter Weg 23

April 27th, 2022 | by

Soon back on site for you! The IT-ServiceDesk in SuperC and the printing service in Seffenter Weg 23 will open for personal contact. (Source: Freepik)

May 02, 2022 is the day: The IT Center’s IT-ServiceDesk takes a big step toward normality. Both the SuperC support location and the printing service will reopen for personal contact. While the opening is subject to the appropriate conditions and hygiene measures for your and our protection and to counter the spread of the Corona pandemic, it will finally be possible to print posters, posters and co. at the IT Center, Seffenter Weg 23, and pick them up in person again starting next Monday, May 02, 2022. Consultation at the IT-ServiceDesk in the SuperC will also resume. Please note tha we are also part of the RWTH initiative “We keep wearing masks”.

IT-ServiceDesk in the SuperC

The IT-ServiceDesk in the SuperC will again support you with your questions about our IT services starting May 02, 2022. Feel free to come by for a consultation. Our ServiceDesk at Templergraben 57 will be open at the following times:

Monday: 7:30 – 12:00
Tuesday: 7:30 – 12:00
Wednesday: closed
Thursday: 12:00 – 16:00
Friday: 7:30 – 12:00

There will be limited device support for you at the SuperC site. For example, setting up Eduroam will be possible again. The support will be contactless if possible or we will accept the disinfected device. Larger support requests such as software installations, however, will unfortunately not yet be handled on site.

We would also like to point out that currently the Meeting Point Mobile Devices (TreMoGe) is not offered at any other IT ServiceDesk location. You can still get help with setting up and using the IT services of the IT Center of RWTH Aachen University on mobile devices via our various communication channels:

  • Mail: servicedesk@itc.rwth-aachen.de
  • Phone: +49 241 80 24680
  • Chat: “Chat Support”-Button You can find this button on our website, in the documentation portal IT Center Help, on RWTHmoodle or in the RWTHApp

 

Printing service at Seffenter Weg 23

The printing service will open its doors for you again. Our printing service offers you the possibility to order large posters, technical drawings or banners from May 02, 2022. The printing service can currently only be used by employees of institutes, chairs, affiliated institutes and student organizations of RWTH Aachen University and the University Hospital.

To be able to print a poster via the print service, a user ID must first be requested. This ID card will be used for later billing. So if you are interested, just get in touch with us!

It is only possible to pick up print jobs on site at Seffenter Weg 23 after booking an appointment. With the confirmation e-mail that the print job is ready for pickup, you will receive access to the scheduling tool for the print service.

Pick-up is possible on the following days:

Monday: 8:45 – 13:15
Tuesday: 8:45 – 16:00
Wednesday: 8:45 – 13:15

Corresponding appointment slots will be made available for you to choose from. So book your appointment online well in advance.

Booking an appointment is mandatory, because you will be expected at the InfoPoint of the IT Center for pick-up and will be admitted to the IT Center here. Please remember to bring your user ID when you pick up your appointment.

If you are unable to keep your appointment, please cancel it directly with the print service.

What else do you need to keep in mind?

Please remember to attend your appointments only if you feel healthy. As already announced by RWTH Aachen University, the IT Center also recommends wearing a mouth-nose covering. Furthermore, you have the possibility to use the disinfection dispensers at many places in the IT Center and SuperC.

Please take advantage of this offer to protect yourself and others.

In addition, we will refrain from using customs such as shaking hands and other physical contact and emphasize the importance of maintaining a minimum distance of 2 meters. In return, you will receive our best smile, which will reach you even beyond the mouth-nose coverage.

You have questions or suggestions? Then leave us a comment.

 

Responsible for the content of this article are Dunja Gath, Morgane Overath, Jan-Niklas Schmidt-Tiedemann and Paul Schweizer.

 

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