Kategorie: ‘Insight IT Center’
We Are Training and Looking for YOU – Management Assistants for Dialogue Marketing
Source: Freepik
With this blog post, we are starting our series of articles on the subject of Vocational Training – Management Assistants for Dialogue Marketing. This is an apprenticeship that you can complete exclusively at our IT Center at RWTH Aachen University. One exception is the Uniklinik RWTH Aachen, which, however, follows a separate process.
Today we start with a profile of this vocational training. In our upcoming posts, you will get detailed information on the application process and insights into the daily life of an apprentice from one of our current apprentices. In the final part of the blog series, which we will split into two articles, we will present you the impressions of former apprentices in their position as permanent employees.*
This Was the Software Technology Fair 2023 in Aachen
Source: FH Aachen
Finally the software technology fair could take place again in presence in the rooms of the IT Center. The prospective mathematical-technical software developers (MATSE) of the dual course of studies “Applied Mathematics and Computer Science” of the University of Applied Sciences Aachen presented their project work in the SWT fair on the premises of the IT Center of the RWTH Aachen University on February 22, 2023. In the 3rd semester of the course, the fair and the presentation of the projects form the conclusion of the software engineering module for the dual trainees. Which projects were presented this year and what the MATSE trainees learned, you can read in this after report.
IT Center Satisfaction Survey
Comments and Answers
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Carnival Celebration at the IT Center 2023
Source. Own illustration
On fat Thursday, the IT Center was finally bright and colorful again.
Disguised employees from different departments of the IT Center met at the festively decorated IT-ServiceDesk at Seffenter Weg 23.
At exactly 10:11 am the carnivals party started. With suitable music the beloved fifth season was celebrated.
Changed Opening Hours During Carnival
Source: Freepik
As the data center of a Rhenish university rich in tradition, the IT Center of RWTH Aachen University also enjoys the fifth season.
Therefore, there will be changes in the opening hours of the IT ServiceDesk over the carnival days:
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
IT Center Annual Review 2022
Source: Unsplash
Just a quick blink and 2022 is already over.
Now we are standing in the middle of the first chapter of 2023.
Last year was characterized by many changes, especially based on the motto “ away from online – towards presence”.
We are looking back at the past year and take you with us.
#Goodtoknow – Services in the spotlight – Part 2
Look out!
There is again useful knowledge about some of the RWTH’s services.
Today for you: Interesting facts about our communication tools.
Source: Freepik
(Cisco Jabber, DFNconf, Microsoft Teams and Zoom).
Our Christmas Party at the First IT Center Christmas Market
First IT Center Christmas Market
Source: Own illustration
All good things come in … “two”! Since our last year’s Christmas party unfortunately had to be cancelled, the already planned and thought-out celebration – our own IT Center Christmas market – was made up for and celebrated on 9 December this year. After all, postponed is not abandoned! The IT Center’s party team was full of beans and organised a wonderful party that lacked nothing. The pre-Christmas season was ushered in with the smell of mulled wine and waffles and musical support from a large part of the IT Center staff.
Opportunities and Challenges Working From Home – Part 1
Well-Being Oasis in the Home Office
Source: Unsplash
Since the start of the Corona pandemic in spring 2020, working from home has been part of the daily working life for many of us. Working from home was initially a big change for most of us and offers both opportunities and challenges at the same time. In this blog post, we would like to show you the opportunities that workin from home offers and how to implement them as well as possible challenges and risks that arise from working from home.
