Kategorie: ‘IT-Managers’
(Deutsch) My IT Center – Deine Möglichkeiten mit unseren Services
Umsatteln auf HomeOffice – Eine Herausforderung auch für Netzkapazitäten
Source: Unsplash
Besondere Maßnahmen, wie etwa die Umstellung auf situative mobile Heimarbeit (smH)- auch gerne als HomeOffice bezeichnet, ziehen besondere Herausforderungen nach sich. Das betrifft auch die IT-Infrastruktur. Neben einem verlässlichen VPN-Service ist aber ohne Internetverbindung nichts möglich – schon gar nicht bei der Arbeit von Zuhause.
Heute erzählen wir Euch, was sich bei der Umstellung auf die Arbeit von zu Hause in Sachen Netzkapazitäten gerade zu Beginn der Umstellung an der RWTH getan hat. An dieser Stelle gilt unser Dank unseren IT Center-Kolleginnen und -Kollegen der Abteilung Netze, die uns auch hier wieder unterstützt haben.
IT Center Help Usability Test – Your Feedback is Important to Us
Your feedback is important to us! Take part in the IT Center Help Usability Test!
Source: Pixabay
There’s news! Our documentation portal “doc.itc” will soon be replaced by the new documentation platform IT Center Help.
We are pleased to present IT Center Help, the completely revised successor of doc.itc. The prototype is ready for testing and your opinion is now requested.
With IT Center Help, we provide you with our service-relevant information in a clear and transparent way. The new documentation of the IT Center has not only a completely new design, it also allows you to get instructions and information even faster and more efficiently.
We are now curious what you think of IT Center Help.
Do you find our prototype user-friendly, transparent and informative and does it meet your requirements?
Therefore, we are looking for you as another Friendly User, who will be one the first to have a look at the new documentation platform. Give us your suggestions and feedback. For the digital user test, you will get access to the new website and a questionnaire with tasks you can solve with IT Center Help. Since the test is online, you can take the test from the comfort of your home or your office.
Are you curious and would like to support us with your feedback on IT Center Help? Great – then simply send an e-mail to servicedesk@itc.rwth-aachen.de up to and including Friday, June 05, 2020 and write “Usability Test IT Center Help” in the subject line.
Write us in a short e-mail,
- whether you are a student, employee, RWTH partner or UKA member and
- which device and operating system you want to use for the test.
Further details will be clarified in direct contact with you.
Of course, so much commitment will be rewarded: We raffle 5 x 15 € vouchers for the RWTH Shop among all participants. Taking part is worthwhile.
Help us to help you.
Responsible for the content of this article are Nicole Filla and Martin Pieters
Our Services & the HomeOffice – RWTHmoodle 1×1
With RWTHmoodle at RWTH Aachen University, e-learning 2020 is easily possible from home.
Source: Unsplash
Today’s article in the mini-series “Our Services & the HomeOffice” deals with the use of RWTHmoodle and the digital course rooms.
Course rooms & participants
To apply for a digital learning room for your course, you can simply contact the “LV-Coordination” of your chair or institute. This person can order the desired course room. Lecturers of the corresponding courses are automatically authorised as “Manager” if a TIM-CAMPUS-Coupling exists.
Instructions for creating course rooms.
Automatic booking of “lecturers” and “assistants” as managers.
As “Manager“, you have the possibility to add manually further persons to the course room besides the students who were automatically authorized due to a confirmed place in RWTHonline.
Automatic booking of students in the course rooms.
Explanation of the roles and rights in RWTHmoodle.
Instructions for adding and removing people in the course room.
Instructions for booking external persons in the course rooms.
To provide materials from previous semesters you can use the import function in the course room. It is also possible to create many different, interactive working materials and activities.
Instructions for importing and reusing
Instructions for creating resources or activities.
If you want to make videos available in the course room, you can do this easily in two steps with the RWTH streaming server: Upload and embedding.
Instructions for uploading videos to the streaming server.
Instructions for embedding videos in the course room.
If you wish to contact students directly, you can use the “Announcements” activity in RWTHmoodle or you can use “Quickmail” to send e-mails comfortably to the participants of your course room.
Instructions for creating an announcement in the course room.
Instructions for sending e-mails via the course room (Quickmail).
Support
If you need support for continuing online courses during the digital semester, you can find support at the IT-ServiceDesk. Furthermore, the Learning Platform Management department of the Center for Teaching and Learning Services (CLS) also offers a RWTHmoodle consultation hour in which individual questions can be discussed personally. (Please note these pages are currently only available in German.) It is also worthwhile to take a look at the CLS’s advice on distance and online teaching at the RWTH.
More information is available at any time:
https://www.itc.rwth-aachen.de/corona
Responsible for the content of this article are Liza Schwarz and Nicole Filla.
Umsatteln auf situative mobile Heimarbeit – eine Herausforderung für die IT-Infrastruktur
Das Gerät hinter dem VPN -ein Beispiel für ein hochverfügbares VPN-Gerät, das bis zu 300 VPN-Zugänge gleichzeitig ermöglicht.
Quelle: Eigene Darstellung
Mit der Umstellung auf die situative mobile Heimarbeit (smH) –gerne auch als HomeOffice bezeichnet, wurden wir alle vor viele Herausforderungen gestellt. Gerade für die IT-Infrastruktur bedeutete dies nicht nur eine besondere Herausforderung, sondern auch viel Verantwortung, da ohne die Verbindung zu diversen Netzwerken das Arbeiten kaum vorstellbar ist. Ein grandioser Nebeneffekt, der mit dem Umsatteln auf die digitale Heimarbeit einherging, ist und bleibt die Digitalisierung, die aufgrund der Maßnahmen zur Eindämmung der COVID-19-Pandemie im Eiltempo an der RWTH Aachen vorangetrieben wurde.
Dass dies so gut vonstattenging und wir uns nun im ersten digitalen Semester an der RWTH Aachen University befinden, verdanken wir daher vor allem einer gut aufgestellten IT-Infrastruktur. Ohne unsere IT-Infrastruktur wäre der Betrieb in diesem Maße nämlich gar nicht möglich. Für die Bereitstellung und Erweiterung der IT-Infrastruktur bedanken wir uns an dieser Stelle vor allem bei den Kolleginnen und Kollegen der Abteilung Netze des IT Centers. Heute möchten wir Euch nämlich einmal darüber informieren, was hinter den Kulissen im Bereich des VPN-Service geschah.
Virtual Reality Group feierte 20-jähriges Jubiläum
Die aixCave im IT Center der RWTH Aachen University. Die Virtual Reality Group blickt auf 20-jähriges Bestehen zurück.
Quelle: Eigene Darstellung
Im aktuellen Jahresbericht des IT Centers berichten wir über ein ganz besonderes Jubiläum vom Herbst 2018: Das 20-jährige Bestehen der Virtual Reality Group. Seit nun mehr als 20 Jahren erforscht die Gruppe die verschiedenen Anwendungsmöglichkeiten von Virtueller Realität (VR) an der RWTH Aachen University.
Die Anfänge
Gegründet wurde die Virtual Reality Group im Herbst 1998 von Professor Christian Bischof, dem damaligen Leiter des Rechen- und Kommunikationszentrums (des heutigen IT Centers) und Dr. Torsten W. Kuhlen. Ziel der Gruppe war es, die Erforschung von VR an der RWTH durch personelle und maschinelle Infrastruktur zu ermöglichen. Von Beginn an zeugte die hohe Anzahl der Kooperationen mit verschiedenen Instituten der Hochschule vom großen Potenzial dieser Technik. Es wurde ebenfalls schnell deutlich, dass der Einsatz von VR von großer Bedeutung für die unterschiedlichsten Disziplinen der Wissenschaft ist.
Our Services & the HomeOffice – Access, Passwords and Collaboration
Arbeiten im HomeOffice – Viele Herausforderung, aber auch viele Lösungen.
Source: Pixabay
Today, our mini-series “Our Services for the HomeOffice” is dealing with access, passwords and collaboration.
Passwords and accounts in the Selfservice
Without certain passwords you are practically standing in front of locked digital doors. To prevent this from happening, we provide the Selfservice. There you can view accounts and personal data, manage accounts and set new passwords. Information about the Selfservice and the corresponding settings, which you can make here, you can also find on IT Center Help.
VPN – Your tunnel into the RWTH network
You need access to files, services and applications that are only accessible from the RWTH network? Then connect to the RWTH network via Virtual Private Network – short VPN. You can connect to the global RWTH-network, but also to the network of your institute, if you have been activated for the respective network by the institute administrator. This application is mostly used by employees of institutes.
All you need for the connection to the VPN are your access data for the VPN account and the AnyConnect Client. You can manage the access data yourself in the self-service.
Instructions for installation and connection depending on the operating system can be found in doc.itc under the following link:
https://help.itc.rwth-aachen.de/en/service/vbf6fx0gom76
sciebo –Share and edit data together
Collaboration is also somewhat difficult at a time when social distancing to protect each other is a top priority. Thanks to the free cloud service sciebo, synchronising and sharing files for digital collaboration is no problem. sciebo is the cloud service of the participating NRW universities. With this service, even large files can be edited together. sciebo enables members of the RWTH Aachen University to store data on a server and to synchronise and share them on differen devices. 30 GB storage space is available as standard. Instructions and information on using and creating project boxes are available on IT Center Help:
Information on access, runtimes and project boxes
Login for RWTH Aachen University members
GigaMove – move large files easily
If you want to share and move larger files, GigaMove is the solution. For the login, you only need your user name (in the form ab123456) and the password for the RWTH Single Sing-On Account. How you can use the worldwide available service, is documented on IT Center Help:
Record presentations and make them available
You have prepared a presentation and would like to record it to make it available to others? This is easily done with Microsoft PowerPoint. With PowerPoint you can record a video of your presentation including sound using a headest for the recording of your voice. How to record is shown in our YouTube tutorial, which explains the function of screen recording. Please keep in mind that this tutorial is currently only available in German.
As already mentioned in the last part of this mini-series, web conferences can also be easily held using the Zoom software. With Zoom you can hold your presentations in front of a digital audience and show slides about sharing the screen.
In addition, you can, if desired, record the current presentation and then make it available, for example, via RWTHmoodle.
Zoom and Camtasia can be requested for teaching via the respective dean’s office of studies and then obtained from the Center for Teaching and Learning Services (CLS).
Information and instructions for Zoom
Information and instructions for screencasts with Camtasia
Another option is to use the CLS to record presentations, for example in an auditorium, as a video and then make them available. The CLS is happy to help here. Information on this can be found on the CLS homepage.
You would like to know more about tips and recommendations? Then check in next time, when we inform you about RWTHmoodle and digital course rooms.
You can find more information at any time at https://www.itc.rwth-aachen.de/corona.
Responsible for the content of this article are Liza Schwarz and Nicole Filla.
Statement on attacks on high-performance computing systems
Several high-performance data centres throughout Europe are currently victims of cyber attacks. Some centres have therefore blocked the access to their computing capacity at least in parts due to security incidents to protect against (further) attacks.
Server room high performance computer
Source: Own illustration
Against this background, we are also taking appropriate precautions and monitoring our systems even more closely than before. Our statement and recommendations on the IT Center website provide information on the current situation.
Good News: Personal Submission of DFN Certificate Applications possible again
We are pleased to inform you that the personal acceptance of DFN user and server certificate applications will be possible again from Thursday, 14 May 2020 in the IT Center, in the building at Seffenter Weg 23 upper entrance.
After booking an appointment, you can now personally bring your user and server certificate applications from Tuesday to Thursday between 08:00am and 03:00pm.
User and server certificates can now again be handed in personally at the IT Center, Seffenter Weg 23. We are looking forward to it!
Source: Own illustration
Due to the strict regulations, access must be coordinated. This makes it necessary to book an appointment via our online appointment planning tool. Please also remember that your certificate applications can only be accepted upon presentation of an official, valid photo identification.
Please respect the following hygiene rules:
- Wear a mouth and nose guard throughout the building.
- Disinfect your hands after you enter the building, i.e. before you meet our staff.
- Please keep at least 2 meters safety distance.
- We give you a smile, but do not shake hands.
Please do not forget to bring along:
- Completed and signed server or user certificate application
- Official, valid photo identification
- Mouth and nose guard
- Mobile phone to be granted access to the building on site
You will receive detailed information about the procedure with your appointment confirmation. If you have any further questions, please leave us a comment under this blog post or contact us by phone, e-mail or via our chat support.
E-mail: servicedesk@itc.rwth-aachen.de
Contact by phone: +49 241 / 80-24687
Monday to Friday from 07:30am to 06:00pm
Chat support: Monday to Friday from 07:30am to 06:00pm
We are looking forward to seeing you!
Your team of the IT Center
Responsible for the content of this article is Nicole Filla.
