Schlagwort: ‘IT-Servicedesk’
Changed Opening Hours in July 2025
Source: Freepik
Due to internal events, the IT-ServiceDesk will only be available to you during limited opening hours on July 11 and July 18, 2025.
Re-Certified: Reliable IT Support
Source: Freepik
Whether you have questions, problems or concerns about the IT services of the IT Center – the IT-ServiceDesk of the Service & Communication department is always there to help and advise you. For us, quality means that you can rely on us at all times – for fast, friendly and reliable help. That’s why we have our work regularly reviewed by independent bodies as part of audits and are certified in accordance with the international standard DIN EN ISO 9001:2015. This ensures that our processes meet the highest standards – now and in the future.
Changed opening hours on May 28, 2025
Source: Freepik
On Wednesday, May 28, 2025, the IT-ServiceDesk will only be available during limited opening hours due to an internal event.
IT-ServiceDesk: You ask, We Help
Quelle: Eigene Darstellung
A smooth working day for employees and students often depends on how quickly and effectively their technical problems can be solved. This is where we, the IT-ServiceDesk, come in. To help you understand how we work and give you the best possible support, we have put together a few tips for you.
Changed Opening Hours During Carnival
Source: Own illustration based on Freepik
This year, the IT Center, as the data center of a renowned Rhineland university, is also taking inspiration from the cheerful atmosphere of the fifth season. The carnival season is approaching and brings with it some changes to our opening hours. Here you can get an overview of our opening hours during carnival.
IT ServiceDesk: A Look Behind the Scenes
Source: Own Illustration
For many customers, IT support often looks like this: A click of a call or an email to the IT-ServiceDesk, and a short time later the problem is solved. But what happens behind the scenes to ensure that everything runs smoothly? In this blog post, we provide an insight into the varied day-to-day work of the IT-ServiceDesk.
New Year at the IT Center: Together into 2025
Source: Own Illustration
The IT Center wishes all readers a happy new year! Just as you, dear reader, have probably been thinking about good resolutions that you want to try to realise in 2025, we have also made some plans for 2025: Together with you, we want to implement exciting projects, drive forward digital innovations and make IT services even more user-friendly.
Welcome to the Winter Semester 2024/2025!
Source: Pixabay
How can time pass so quickly that we are already seeing each other again for the new winter semester? Or that we are meeting for the first time.
Whether “old” or “new” – we would like to welcome you all to the winter semester 2024/2025.
Studying has become much more digital in recent years. Laptops, tablets and smartphones have become indispensable.
Are you already connected?
Changed Opening Hours on September 27, 2024
Source: Freepik
Due to an internal event, the IT-ServiceDesk will only be open for you during limited opening hours on Friday, September 27, 2024.
