IT Center Blog

Schlagwort: ‘IT-Servicedesk’

Changed Opening Hours During Carnival

January 31st, 2024 | by
IT Center Karneval Öffnungszeiten

Source: Freepik

Once again this year, the IT Center, as the data center of a traditional Rhineland university, is getting carried away by the carnival hustle and bustle of our so called fifth season. The carnival season is just around the corner, and with it come some adjustments to the IT Center opening hours. Here you can find an overview of our opening hours during carnival.

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New Availability Times at the IT-ServiceDesk

January 22nd, 2024 | by
Wall clock showing 4 past twelve.

Source: Martin Braun

To optimize accessibility and turnaround times, we are changing IT Service Desk hours from February 2024.

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Changed Opening Hours – December 8, 2023

December 4th, 2023 | by
Opening hours in a yellow speechbubble

Source: Freepik

Due to an internal event, the IT Center will only be open for you during limited opening hours on Friday, December 8, 2023. Read the rest of this entry »

Welcome to the Winter Semester 2023/2024!

October 9th, 2023 | by
Collage with PC screen, light bulb, chemical signs, microscope and book

Source: Freepik

The city is filling up with young people, the leaves are slowly starting to turn colorful. This can only mean one thing: A new winter semester is about to begin!

We welcome you and wish you a successful winter semester 2023/2024!

Studying has become much more digital in recent years. This means that people are not only learning from books but also a lot on their laptops, tablets and smartphones. Are you already connected?

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Ticket Tool Info – Part 1: The Ticket Tool and Its Functions

August 28th, 2023 | by
Ticket with info on the upcoming maintenance of the ticket tool from 12 to 13 September 2023

Source: Own illustration

In this article we will familiarise you with the functions and background of our ticket tool. We will also tell you about the big upcoming upgrade of our ticket tool in the period from September 12 to 13, 2023 and the associated service restrictions. But don’t panic: We will remain loyal to you during this period and will be available despite the restrictions during the upgrade. 🙂 Read the rest of this entry »

Two Years Omnichannel

February 3rd, 2023 | by

In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.

Light bulb with drawing graph

Source: Freepik

But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.

In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.

And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.

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Fast, Organized, Reliable – Our Ticket Portal

August 17th, 2022 | by

Whether it be about eduroam, VPN, RWTH Single-Sign-On or RWTHonline, if you have questions about the IT services of RWTH Aachen University, we are there to assist you. Our main purpose is not only to inform you about news, changes, malfunctions or maintenance, with our IT-ServiceDesk we are also your direct point of contact in case you have any questions or problems. As the central contact point for students, employees, institutes and cooperation partners of RWTH Aachen University, the requests we receive are numerous and particularly diverse. To ensure that every inquiry can be answered quickly and reliably, we use a so-called ticket system. This system is the central communication interface between us and you. But not only we benefit from this tool, you can also use it. In this post, we will show you how to do so and what advantages our ticket portal has up its sleeve for you.

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The Return of the IT-ServiceDesk

July 25th, 2022 | by
Graphic of the help offered by the IT-ServiceDesk

Don’t delay, ask the IT-ServiceDesk today!
Source: Own Illustration

The wait is over. After two long years, on 01.08.2022 the time has finally come. The IT-ServiceDesk will once again be available for your questions and concerns at the locations* “Seffenter Weg 23” and “SuperC” with the full range of services.

Since change is always part of adjustment, not everything is exactly the same as it was two years ago. We have summarized for you which services we will be offering at our various locations from August 1, 2022, what the opening hours will be and which hygiene measures will apply.



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The IT-ServiceDesk is reopening for personal support!

July 15th, 2021 | by

Source: Pixabay

We can finally welcome you in person again! Our IT ServiceDesk is reopening and you can get our assistance directly on site. Read the rest of this entry »

Reopening of the IT-ServiceDesk – Personal Support

October 16th, 2020 | by

Only with an appointment and in compliance with the hygiene measures!

From Tuesday, 20.10.2020, it will again be possible to take advantage of the personal support of the IT-ServiceDesk. The prerequisite for this is an appointment and, of course, compliance with the hygiene measures for protection and containment of the corona virus. All information about the special circumstances, the booking of appointments and the updated range of services can be found in this blog post.

From Tuesday, 20.10.2020, we will again be on site for you in personal support.

Source: Unsplash

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