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IT Center Blog

Kategorie: ‘Announcements’

IT Center Satisfaction Survey

March 3rd, 2023 | by

Comments and Answers

Hands on a laptop keyboard with satisfaction survey logo

Source: Freepik

Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!

We gladly take up your points and explain to you:

  • what can you do in case of possible problems,
  • which things unfortunately cannot be changed at the moment,
  • and above all: which problems will soon be solved by new services.

Read the rest of this entry »

Preview: Person data in RWTHcontacts

March 1st, 2023 | by
Preview directory of people

Source: Own illustration

 

After the introduction of RWTHcontacts and the new central RWTH organization directory last summer, it is now time to introduce the new central RWTH person directory of RWTH Aachen University. In today’s article you can read about the advantages of the new directory.

 

Read the rest of this entry »

HPC Intro and PPCES 2023

February 15th, 2023 | by
Gäste der Veranstaltung sitzen im Seminarraum mit ihrem Rechner

Source: Own illustration

From March 13 – March 17, 2023, we will continue the tradition and open our doors again for the Parallel Programming in Computational Engineering and Science seminar, PPCES for short, as well as the Introduction to High-Performance Computing 2023.

Read the rest of this entry »

Changed Opening Hours During Carnival

February 10th, 2023 | by

 

White background with pink glasses and party decoration

Source: Freepik

As the data center of a Rhenish university rich in tradition, the IT Center of RWTH Aachen University also enjoys the fifth season.
Therefore, there will be changes in the opening hours of the IT ServiceDesk over the carnival days:

Read the rest of this entry »

Two Years Omnichannel

February 3rd, 2023 | by

In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.

Light bulb with drawing graph

Source: Freepik

But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.

In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.

And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.

Read the rest of this entry »

#Goodtoknow – Services in the spotlight – Part 2

January 4th, 2023 | by

Look out!

There is again useful knowledge about some of the RWTH’s services.
Today for you: Interesting facts about our communication tools.

Child with magnifying glass in front of orange background

Source: Freepik

(Cisco Jabber, DFNconf, Microsoft Teams and Zoom).

Read the rest of this entry »

Automated SSL certificates for hosted websites

December 28th, 2022 | by
Graphical representation of a web page

Source: Freepik

Finally, the time has come. Since December 06, 2022 hosted websites are automatically converted to “https” and provided with corresponding SSL certificates. The best thing about it? You don’t have to worry about anything anymore. Read the rest of this entry »

New SSID – RWTH institutes – in the WLAN

December 16th, 2022 | by

RWTH Aachen University offers wireless data communication (via WLAN) to all WLAN enabled devices throughout the university. This WLAN service is offered by WLAN access points.

Wifi Logo

Source: Freepik

These access points broadcast one or more SSID’s, which the devices can connect with and thus get internet access. The term SSID stands for Service Set Identifier and is simply the name of a WLAN network. RWTH offers many SSID’s such as:

  • eduroam for students, employees and guests of participating institutes
  • RWTH-guests for quests without an eduroam identification
  • RWTH-devices for IoT devices, e.g. measuring instruments and sensors

Read the rest of this entry »

New Web Layout for the IT Center Website

December 9th, 2022 | by
Blue background with inscription "IT Center Webrelaunch" and drawing of white rocket

Source: Freepik

The IT Center website has recently been relaunched with a new design. We attach great importance on clearly communicating the customer orientation, reliability and stability of our IT services, especially for our international customers. This is why we decided to re-design the structure of our website. The new website provides you with all the information you need about the IT Center as the central IT facility of RWTH Aachen University and as an educational institution, about our basic services as well as individual services, research foci, projects, cooperations and much more.

With the revision of the contents, however, some web addresses may have changed. So please remember to adjust your favorites according to the new web addresses. Read the rest of this entry »

Changed Opening Hours of the IT-ServiceDesk on December 14, 2022

December 7th, 2022 | by

 

customer support illustration with small colorful images like search function, headphones and a laptop.

Source: Freepik

Due to an internal event, the IT-ServiceDesk will be open at limited hours with a reduced offer on Wednesday, December 14, 2022.

During the time from 7:30am to 4pm the IT-ServiceDesk can be contacted as follows: Read the rest of this entry »