Kategorie: ‘Announcements’
Participation in the Conception Phase of the DKZ.2R
Source: Forschungszentrum Jülich
Together with the Forschungszentrum Jülich (FZJ), the IT Center is participating in the conception phase of the Data Competence Center for the Rhine-Ruhr region, DKZ.2R for short. 22 projects were selected by the Federal Ministry of Education and Research (BMBF) from a total of 74 applications to participate in the conception phase.
We Are There for You During Our Company Excursion!
Source: Freepik
On Friday, April 21, 2023, our annual company excursion will take place. As a result some employees of the IT Center, including the IT-ServiceDesk, won’t be available on this day. Therefore, there may be occasional delays in ticket processing or availability by phone.
However, the opening hours of the IT-ServiceDesk will not be affected: Read the rest of this entry »
Coscine Passes into Regular Operation!
Source: Own illustration
The time has come! Coscine – the platform for research data management (RDM) is moving into regular operation as of April 2023 and we are popping the corks!
Find out more about how Coscine came to be and what it means for you in this blog post.
New software environment and operating system
for CLAIX
Source: Freepik
Maybe you have already noticed – the changeover to a new Linux distribution on the CLAIX has been going on for some time. Now it goes into the final phase, so that the old operating system CentOS 7 will be replaced by Rocky Linux 8.7. It is compatible with Red Hat Enterprise and brings a few changes.
Read the rest of this entry »
Renaming: RWTH Service and L²P Get a New Name
New name, but nothing new behind it! Source: Own illustration
The IT Center has two account renamings for two services to announce! As of March 23, 2023, the account “RWTH Service” will be renamed “RWTH-E-Mail” and the account ” L²P” will be renamed “RWTH Collaboration”. What the name changes mean for you and what the background for the renaming is, you can find out in this blog post! (*)
IT Center Satisfaction Survey
Comments and Answers
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Preview: Person data in RWTHcontacts
Source: Own illustration
After the introduction of RWTHcontacts and the new central RWTH organization directory last summer, it is now time to introduce the new central RWTH person directory of RWTH Aachen University. In today’s article you can read about the advantages of the new directory.
HPC Intro and PPCES 2023
Source: Own illustration
From March 13 – March 17, 2023, we will continue the tradition and open our doors again for the Parallel Programming in Computational Engineering and Science seminar, PPCES for short, as well as the Introduction to High-Performance Computing 2023.
Changed Opening Hours During Carnival
Source: Freepik
As the data center of a Rhenish university rich in tradition, the IT Center of RWTH Aachen University also enjoys the fifth season.
Therefore, there will be changes in the opening hours of the IT ServiceDesk over the carnival days:
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
