Kategorie: ‘Support, Services & Updates’
Call Center World in Berlin
Quelle: Own Illustration
For More Performance in Customer Dialogue
This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.
New Semester, New RWTHapp
Quelle: Eigene Darstellung
New RWTHapp? That’s right – just in time for the start of the summer semester 2023, you will be able to use the app in a new design with new and improved functionalities from April 3, 2023.
Spoiler: The long-awaited Dark Mode is finally available!
Did you know that this app has been around for ten years in November? We’ve published a few posts about the RWTHapp here on the blog over the past few years, reflecting its evolution. Feel free to check them out! Read the rest of this entry »
Renaming: RWTH Service and L²P Get a New Name
New name, but nothing new behind it! Source: Own illustration
The IT Center has two account renamings for two services to announce! As of March 23, 2023, the account “RWTH Service” will be renamed “RWTH-E-Mail” and the account ” L²P” will be renamed “RWTH Collaboration”. What the name changes mean for you and what the background for the renaming is, you can find out in this blog post! (*)
IT Center Satisfaction Survey
Comments and Answers
Source: Freepik
Some of you participated in the satisfaction survey and gave us a few suggestions.
Many thanks for that!
We gladly take up your points and explain to you:
- what can you do in case of possible problems,
- which things unfortunately cannot be changed at the moment,
- and above all: which problems will soon be solved by new services.
Preview: Person data in RWTHcontacts
Source: Own illustration
After the introduction of RWTHcontacts and the new central RWTH organization directory last summer, it is now time to introduce the new central RWTH person directory of RWTH Aachen University. In today’s article you can read about the advantages of the new directory.
Changed Opening Hours During Carnival
Source: Freepik
As the data center of a Rhenish university rich in tradition, the IT Center of RWTH Aachen University also enjoys the fifth season.
Therefore, there will be changes in the opening hours of the IT ServiceDesk over the carnival days:
Two Years Omnichannel
In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.
Source: Freepik
But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.
In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.
And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.
Behind the Scenes – Upgrade to Moodle 4.1
Source: Own illustration
On March 14, 2023 (*), RWTHmoodle will be updated to Moodle version 4.1. We have summarized all changes for our users on the info page.
But what is actually the story behind the change? For a look behind the scenes, we talked to the service manager of RWTHmoodle, Bernd Decker. Read the rest of this entry »
Protecting the HPC account with MFA
Protection of the HPC account
Source: Freepik
At least a little less than a dozen of Europe’s supercomputers were taken offline simultaneously in May 2020. Several university centres in Europe have been attacked by hackers and had to go offline. The unknown perpetrators hacked the accounts of the users in order to gain access to the supercomputers. Fortunately, our high-performance computer was not affected, but JURECA, JUWELS and JUDAC at the Jülich Supercomputing Centre, Hawk at the Stuttgart High Performance Computing Centre and the supercomputers at the Leibzig Computing Centre (LRZ), for example, fell victim to the attack.
NHR4CES: High-Speed 4 Science
Source: NHR4CES
Cards, posters, stickers and on social media: Everywhere you read the slogan “High-Speed 4 Science.” With this campaign, NHR4CES – National High Performance Computing for Computational Engineering Science – is drawing nationwide attention to its freely accessible service services.
Read the rest of this entry »
