Kategorie: ‘Support, Services & Updates’
Curtain up and Stage Clear for IT Center Help!
Goodbye doc.itc! Hello IT Center Help!
IT Center Help – Here you will find answers to your questions. No matter if it is about eduroam or RWTHmoodle. Find instructions and information easily, fast and comfortable. (help.itc.rwth-aachen.de)
Source: Own illustration
It is time! We have been waiting for this for a long time and could hardly wait. We have designed, developed, tested, optimized and asked for your feedback. IT Center Help is now officially the new documentation platform of the IT Center of RWTH Aachen University. Here you can find all information about the IT Center Services, instructions for applications for study and teaching and much more.
With the Go Live of IT Center Help we also say goodbye to our documentation portal doc.itc.rwth-aachen.de. For more than six years, we have been providing information about IT Center Services and instructions for you here.
Now we want to support you with IT Center Help on a new page with a modern look and a user-friendly interface in the matter of IT services.
Nice to Know: The First Steps in GitLab at RWTH Aachen
GitLab at the RWTH? No problem. With two instances and in compliance with the license terms, you can create versioned software projects.
Source: git.rwth-aachen.de
GitLab is a version management system that allows you to version software and web projects. Developers can store and document versions of their code here. You can then organize, host, and manage them in digital archives. This is why GitLab is often referred to as a Version Control System, or VCS for short.
Nice to know: The role manager
Role manager in the Selfservice
Source: Own illustration
In our new blog series “Nice to know” we would like to give you some detailed insights into our services. This blog post is about role management.
Relaunch of the Documentation Portal
Documentation Portal Becomes IT Center Help
The documentation portal has served its duty. After many years of good service, the successor is already in the starting blocks. (doc.itc.rwth-aachen.de)
Source: Own illustration
What began a good six years ago is now taking on a new form. Join us on a short trip down memory lane – and back on the road to the future.
Nice to know: Connecting to the cluster – The first steps
High-performance computing at the RWTH Aachen University. This is what our cluster looks like.
Source: Alexander Müller
For some people, High Performing Computer (HPC) is an unknown topic with many question marks. If the necessary basic knowledge is not available, this can quickly become overtaxing. To counteract this, we have summarized in today’s blog post how this actually works with high performance computing and the connection to the cluster.
The Tickettool – a tool that connects
The IT-ServiceDesk is in charge of all questions concerning the IT services of the IT Center. As the central contact point for students, employees, institutes and cooperation partners of RWTH Aachen University, the IT support requests at our IT-ServiceDesk are particularly diverse. Good organisation is essential – and that’ where our Tickettool plays an important role.
The IT Center Tickettool: How to keep overview of your requests.
Source: Own illustration
Tips and Tricks: The Selfservice (part 2)
Did you know that you can also manage your eduroam connected devices from the Selfservice? Here you can manage much more!
Source: Own illustration
In the first part of the blog series “Tips and Tricks: The Selfservice” we already reported how to get into the Selfservice and how to use and manage the functions “User Data” and “Accounts and Passwords”.
In this article you will find out what is hidden behind the other menu items “Devices”, “Roles”, “Redeem coupon”, “BlueCard” and “My IT Center” in the Selfservice. As soon as you are logged in via https://www.rwth-aachen.de/selfservice you will see the mentioned menu items on the left side of your screen.
Tips and Tricks: The Selfservice (part 1)
The IdM Selfservice – here you can administrate accounts and passwords and many more!
Source: Own illustration
The Selfservice is one of the first applications used by newcomers to the RWTH – whether students or employees. Since you will encounter and use the Selfservice again and again, we explain in two articles how and for what you can use it.
First of all, it is important to know how you can access the Selfservice and where you can find it.
Via the link https://www.rwth-aachen.de/selfservice you can access the Selfservice using the RWTH Single Sign-On. Here you need the user name (in the form ab123456) and the corresponding password to log in. If you are using the Selfservice for the first time, you have received the password in the ConnectMe link procedure.
Acceptance point for DFN certificate applications is still open!
Since May 14th, 2020, the personal acceptance point for DFN certificate applications is open. Here you can come by personally and submit your certificate applications quickly and easily – no matter whether you have an application fo a user, group or server certificate. You will find the personal acceptance point at the IT Center Seffenter Weg 23, at the upper entrance.
Application printed out, appointment booked, hygiene rules observed? Then you can start!
Source: Own illustration
