Hooray, Hooray the New Backup System Is Here!
Source: Own illustration
Trust is good, backup is better! If you can rely on a good backup of data and systems, you are already on the safe side. We know that this time it took a little longer than planned, but we would like to take this opportunity to thank all at RWTH Aachen University backup admins for their patience and trust. Of course, we would also like to thank our Friendly User Group, which has accompanied us since February ’22. Therefore we are even more happy to announce: We are ready to go! To the clients, install, register and assign server plan! You can read more about it in this article.
Fast, Organized, Reliable – Our Ticket Portal
Whether it be about eduroam, VPN, RWTH Single-Sign-On or RWTHonline, if you have questions about the IT services of RWTH Aachen University, we are there to assist you. Our main purpose is not only to inform you about news, changes, malfunctions or maintenance, with our IT-ServiceDesk we are also your direct point of contact in case you have any questions or problems. As the central contact point for students, employees, institutes and cooperation partners of RWTH Aachen University, the requests we receive are numerous and particularly diverse. To ensure that every inquiry can be answered quickly and reliably, we use a so-called ticket system. This system is the central communication interface between us and you. But not only we benefit from this tool, you can also use it. In this post, we will show you how to do so and what advantages our ticket portal has up its sleeve for you.
Cyber-Security-Awareness-Training at RWTH – a Review
Source: Pixabay
No more simulated phishing emails in your inbox? No more access to the eLearning program for employees of the RWTH? That can only mean one thing: the cyber security awareness training at RWTH Aachen University ended for the time being on May 09, 2022.
Today we look back on the training and share the results with you. Read the rest of this entry »
How to Use IT Center Help – a Guide for our Docuportal
Source: Own illustration
As the central IT service provider of RWTH Aachen University, the IT Center offers numerous services for RWTH members. Whether right at the beginning when redeeming the ConnectMe coupon or for using W-Lan, VPN, Software & Co. – sooner or later everyone who studies or works at RWTH Aachen University uses the services we provide and may need support or have questions. For this reason, we maintain a detailed documentation portal with practical step-by-step instructions and information about IT Center Services: IT Center Help. Today we introduce you to our portal and give you helpful tips & tricks on how to use it. Read the rest of this entry »
Making Video Conferences More Efficient – Roles in Online Meetings 3/4
Source: Pixabay
In our blog series “Making video conferences more efficient” we have already reported on useful tools and shared first tips for better online meetings with you.
In this blog post, we will inform you about the different meeting roles of the participants, which also contribute to making a meeting more efficient.
Changed Opening Hours of the IT-ServiceDesk on August 12, 2022
Due to an internal event, the IT-ServiceDesk will be open on Friday, August 12, 2022 at limited hours.
Source: Freepik
On this day, our locations below will be open for you at the following times:
#GoodToKnow: How to create distribution groups?
Source: Freepik
Recently, we told you about mailing lists and how to request them. In this blog post, we’ll introduce you to the difference with distribution groups and describe how to create and manage them.
The IT Center Picture Puzzle: Service & Communication Department
Source: Own illustration
#MeetMeWednesday: We continue with our series “The IT Center Picture Puzzle“. This time we have an exciting interview with the head of department Sarah Grzemski in store for you.
The word “communication” is synonymous with the Service & Communication (SeKo) department. The reason for this will be presented to you in the current blog post. We provide exciting insights behind the various scenes of the department, which, by the way, do not only consist of support requests 😊 …. We present what makes the department special and what current projects and developments are currently in the pipeline. Be curious!
#GoodToKnow: How to Request Mailing Lists?
Source: Freepik
In addition to the central mail server, the IT Center also offers the setup of mailing lists. In contrast to lists that are maintained privately in a mail program, these can be used to address a larger group of people. In this blog post, you will learn how to apply for these lists and what you need to be aware of.
A High Holiday: The SysAdminDay 2022
Source: Freepik
They are the heroes of everyday life, often to be found in rooms with lots and lots of hardware. When problems of all kinds arise, their expertise is valued and their judgment trusted.
Who are we talking about? Our system administrators – SysAdmins for short.
Today – the third Friday in July – is dedicated to them:
On System Administrator Appreciation Day we celebrate our system administrators!
