Source: Freepik
As part of our blog series “Basics at RWTH”, today we are introducing you to the RWTH e-mail service, which is essential for your daily communication in everyday university life. We have compiled the most important information for you so that you can get started quickly and easily with your e-mail inbox – if you haven’t already done so.
What Is the RWTH E-Mail Service?
This service from the IT Center offers a comprehensive solution for e-mail communication during your studies – and beyond if you wish.
It includes the basic provision and support of e-mail functionality as well as calendar and appointment management. For your security, incoming e-mail traffic is checked for viruses (malicious code), macros and SPAM, and outgoing e-mail is checked for viruses.
Students, employees, scholarship holders and RWTH partners are entitled to an e-mail address ending in @rwth-aachen.de. Each mailbox is set up with a storage space of 2 GB. Deleted items such as emails are stored for 28 days and can be restored during this time.
For students, the mailbox is set up automatically when they register in Identity Management. All others can request the mailbox informally by e-mail from the IT Service Desk.
Are you an RWTH alumni and don’t (yet) have a personal RWTH address? If you register in the alumni network, you can apply for an RWTH e-mail address as part of this process. You can find out more on the Alumni Network pages.
Setting up Mailboxes & E-Mail Addresses
When enrolling, all students receive a personal e-mail address in the format vorname.nachname@rwth-aachen.de. This mailbox is created when the ConnectMe coupon is redeemed. Before using it for the first time, a password must first be assigned in IdM Selfservice for the “RWTH-E-Mail” service, as no password is preset when it is created.
People who re-register will use their existing mailbox. If this is no longer available due to inactivity, it can be set up again in the IdM Selfservice, provided that the activation has been completed and the status “RWTH student” has been restored.
You can find out how to set a password in IdM Selfservice at IT Center Help. You can read more about IdM Selfservice in the first part of our blog series.
Access to Your E-Mail Inbox
Have you registered and set your password? Great, then you’re ready to go!
You can use the RWTH Mail app to retrieve and send emails. Simply open it in your browser. Alternatively, you can integrate your RWTH e-mail address into an e-mail client. You can find information and instructions on how to integrate it into email clients at IT Center Help.
The e-mail username for logging into the RWTH Mail App consists of your “regular” username in the format ab123456, supplemented by the ending @rwth-aachen.de. For example: ab123456@rwth-aachen.de.
But this is not your e-mail address! This has the format vorname.nachname@rwth-aachen.de and is used for the regular sending and receiving of emails.
What Is My E-Mail Address?
If you are unsure what your e-mail address is, you can check this in two ways:
- Call up the account overview in IdM Selfservice under “Accounts and passwords”. Then look for the account “RWTH-E-Mail” in the table and click on the pencil at the end of the line. On the next page you will find the field “Sender address”. Your e-mail address is there.
- Alternatively, you can see the e-mail address after logging in to the Outlook Web App (OWA) by clicking on the person icon in the top right-hand corner.
Support and Help
If you have any questions or problems when setting up or using your e-mail account, the IT ServiceDesk team will be happy to help you.
For detailed instructions and further information on the RWTH Aachen University e-mail service, please visit IT Center Help. There you will find individual and detailed instructions on e-mail security, e-mail address lifecycle, setting up e-mail clients and more.
Responsible for the content of this article are Malak Mostafa and Linda Stroh.
Leave a Reply